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Resnie C. — Mid-Level Virtual Executive Assistant from Philippines

Resnie C.

Mid-Level Virtual Executive Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Resnie S. C. is a results-driven Virtual Assistant with over four years of experience in administrative support and executive assistance, particularly in fast-paced environments. Based in Cebu, Philippines, Resnie is adept at client onboarding, customer service, and maintaining accurate information through CRM management and social media management. Currently serving as an Executive Assistant for a US-based B2B company, Resnie successfully manages cross-timezone calendar scheduling and maintains a high degree of organization by achieving Inbox Zero for multiple executive accounts. Her proficiency in Google Workspace and workflow tools like Slack and Notion complements her experience in the medical field as a Virtual Administrative Medical Assistant at MedSpecialized, where she enhanced operational efficiency. Resnie has a proven track record in increasing product adoption and client engagement in her role as Onboarding Specialist at HelloKlarity. She holds a Bachelor of Science in Psychology from the University of the Visayas.

Experience

  • Onboarding Specialist/Product Consultant

    HelloKlarity · 2024 — 2025
    Conducted 5 to 8 daily discovery calls and product demonstrations, enhancing onboarding conversion rates. Facilitated onboarding sessions and virtual training, successfully decreasing provider profile launch times. Updated and maintained over 100 CRM records weekly for improved data accuracy. Worked collaboratively with Sales and marketing teams, contributing to increased product adoption and client engagement.

  • Executive Assistant

    US-Based B2B Company · 2023 — Present
    Oversaw the executive calendar across three time zones, successfully scheduling over 40 weekly meetings without conflicts for eight consecutive months. Maintained Inbox Zero for three executive accounts by triaging more than 200 daily emails, which decreased the average response time from four hours to 45 minutes. Developed and updated Standard Operating Procedures for 12 recurring processes, which significantly reduced onboarding time for new team members. Managed travel arrangements for the CEO, coordinating itineraries for 15 or more trips.

  • Virtual Administrative Medical Assistant

    MedSpecialized · 2021 — 2023
    Handled over 50 daily inbound and outbound calls, which improved appointment scheduling efficiency. Summarized and processed more than 30 patient records daily, which notably reduced documentation turnaround times. Executed 40 weekly insurance verifications, enhancing approval turnaround times. Ensured EMR accuracy in eClinicalWorks, leading to a reduction in documentation errors.