Resty J.

Resty C. is an experienced Account Service Representative with a background in the healthcare and digital content moderation industries. At iFive Global, Resty reviewed and validated medical record requests, ensuring HIPAA compliance and data privacy for patient information, including coordinating with healthcare facilities and communicating with requesters through calls and emails. In the digital sector at Enshored Philippines, Resty managed and moderated large volumes of online content, identified and flagged policy violations, trained new moderators, and helped implement stricter quality control processes that led to a significant reduction in user complaints. Additional experience includes serving as an Advisory II at Concentrix Corp. and completing Social Media Management training through Virtual Assistance Training Philippines, demonstrating content moderation and medical records validation expertise in fast-paced environments.