Rethabile M.
Junior Customer Service Representative
Open to offersNew to PlatformAbout
Rethabile M. is a seasoned professional with two years of experience in customer service, excelling in providing exceptional support and resolving issues efficiently. With expertise in CRM software and effective communication, she has previously worked at Old Mutual as a Financial Advisor, where she managed a diverse client portfolio. At Old Mutual, Rethabile conducted in-depth financial analyses and exceeded sales targets by 85% through proactive engagement and strategic presentations. Additionally, she developed tailored investment solutions and maintained up-to-date knowledge of market trends to optimize client advice. Her earlier role as a Receptionist at Slater Health and Fitness Gym involved managing front desk operations, ensuring a positive first impression, and resolving member concerns, contributing to high satisfaction and retention rates. Rethabile is driven to leverage her skills in a customer-centric company to enhance customer satisfaction and retention.
Experience
Financial advisor
Old MutualManaged a diverse client portfolio, providing comprehensive financial planning services, including investment, retirement, and estate planning. Conducted financial needs analyses for both individuals and corporations, identifying appropriate products and strategies to meet long-term financial goals. Engaged with clients proactively to exceed sales targets and developed tailored investment solutions and wealth management strategies. Maintained up-to-date knowledge of market trends and product offerings to ensure compliant client advice and fostered strong client relationships through regular reviews and transparent communication.Receptionist
Slater Health and Fitness GymOversaw front desk operations, serving as the primary contact point for members and potential clients in a busy gym environment. Checked in members, verified memberships, and processed new registrations, payments, and class bookings accurately. Managed a high volume of incoming communications, providing information on gym services and maintaining an organized reception area. Addressed member concerns and provided excellent customer service, assisting in administrative tasks such as data entry, filing, and inventory management.
Skills & Expertise
Education
- Marketing ManagementSedibeng college
- MatricSuiderlig high school
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