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Retno S. — Senior Administrative and Client Service Professional from Indonesia

Retno S.

Senior Administrative and Client Service Professional

Indonesia 6+ years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Santi K. is a seasoned Personal and Admin Assistant with over a decade of experience specializing in administration, client support, and office management. A graduate in Tourism from the University of Indonesia, she has honed her organizational expertise across various roles. At Innovare Group (2015-2017), she provided full administrative support to client service teams, managed schedules, and processed payroll, while ensuring seamless communication with internal and external partners. Previously, at PT. Perhutani Alam Wisata (2011-2015), she efficiently supported the Board of Directors by managing schedules and coordinating travel. Her tenure at PT. Telekomunikasi Indonesia as a Customer Service Officer reflects her adeptness in handling inquiries, verifying data, and facilitating customer satisfaction. Fluent in English and native in Bahasa Indonesia, Santi is proficient in MS Office and Google Workspace, equipped for 100% remote work, with an emphasis on detail-focused and confidential tasks.

Experience

  • Client Service Assistant

    Innovare Group · 2015 — 2017
    Supported Client Service Executives by preparing reports, presentations, and client documentation. Provided comprehensive administrative assistance to the Client Service team, managing schedules and daily operations. Ensured accurate payroll processing and maintained records. Communicated regularly with internal departments and international partners. Drafted professional correspondence and official documents while facilitating information exchange between the company and external partners. Organized digital files, databases, and secure client archives.

  • Secretary & General Affair

    PT. Perhutani Alam Wisata · 2011 — 2015
    Delivered direct administrative support to the Board of Directors, handling schedule management and meetings. Established and maintained both digital and physical filing systems for company documentation. Oversaw incoming and outgoing mail and managed official correspondence. Collaborated with internal departments, external vendors, and government contacts. Responsible for the management of office supplies, including ordering and inventory. Drafted and organized official letters and reports while coordinating travel arrangements and events.

  • Customer Service Officer

    PT. Telekomunikasi Indonesia (PT. Telkom, Tbk) · 2006 — 2011
    Managed customer interactions through phone, email, and face-to-face communication, addressing inquiries and resolving complaints. Verified customer data and processed orders, applications, and service requests for Telkom products. Recorded details of inquiries and actions taken, maintaining accurate logs and reports. Coordinated with internal technical and support teams to address complex issues, ensuring customer satisfaction through follow-up interactions. Handled daily administration and data entry associated with customer service operations.

  • Indosat Promotion Representative

    PT. INDOSAT, Tbk · 2005 — 2006
    Promoted Indosat products, specifically Matrix Postpaid, to customers in retail environments, supermarkets, and commercial locations. Developed relationships with retail partners and customers, enhancing product visibility and driving sales. Provided clear explanations of product features and addressed initial inquiries. Maintained records of sales activities and reports.