Retno D.
Junior Communication Support Specialist
Open to offersNew to PlatformAbout
Retno D. is an early-career professional with a background in corporate communication, administrative support, and research within the education, healthcare, technology, and public sectors. Her current role as Agent Support Specialist at ATI Business Group involves real-time chat support for global travel agents, booking management, and cross-team service coordination for the Flight Centre Travel Group. Previously, she was responsible for structured stakeholder communication, CRM-based engagement tracking, and AI/fintech research documentation at English One. At Sagara Technology, Retno supported public program administration in healthcare, overseeing validated data for over 1,000 participants. Additional experience includes policy research and community outreach with Kimia Farma and the West Java Regional House of Representatives. She is also active in graphic design, delivering marketing visuals, and holds proven capabilities in data analysis, communication strategy, and Salesforce CRM utilization.
Experience
AGENT SUPPORT SPECIALIST
ATI BUSINESS GROUP · 2026 — PresentProvided real-time chat support to global travel agents using Flight Centre Travel Group products, managing high volumes of inquiries in a timely manner. Handled booking adjustments including voucher requests, pricing revisions, and negotiations, ensuring customer satisfaction within company policy limits. Collaborated with internal teams and suppliers to manage booking modifications, aiming for seamless service delivery. Oversaw multiple client projects monthly, producing visual assets that aligned with marketing objectives. Created campaign visuals for digital communications and promotional endeavors, translating brand identity into visual narratives.GRAPHIC DESIGN AND ILLUSTRATION
SELF EMPLOYED · 2023 — 2026nullTEACHING STAFF
ENGLISH ONE · 2023 — 2024Delivered structured communication to various stakeholders, including students and parents, within a public service context. Managed client communication to promote engagement and uphold brand credibility. Conducted consultations and trial sessions aligned with retention goals while coordinating with internal sales teams. Utilized Salesforce CRM to track engagement and service performance, facilitating internal reporting and follow-up actions. Worked cross-functionally to ensure messaging and service delivery met organizational standards. Supported research and analysis for AI and fintech initiatives by collecting and documenting data. Assisted in synthesizing findings into strategic materials for internal discussions. Compiled research-based summaries to aid leadership presentations and decision-making.BUSINESS STRATEGY TRAINEE
SAGARA TECHNOLOGY · 2023 — 2023Supported the coordination and communication efforts among administrative and healthcare stakeholders during a significant public program. Ensured data accuracy for over 1,000 participants by maintaining validated records. Assisted with documentation and reporting for both internal and external stakeholders.ADMINISTRATIVE STAFF
KIMIA FARMA · 2022 — 2022Contributed to public communication and documentation efforts for community-related and legislative activities. Assisted with policy research and material preparation for stakeholder engagement. Facilitated internal coordination for public-facing initiatives and community outreach.INTERN STAFF
DEWAN PERWAKILAN RAKYAT DAERAH JAWA BARAT · 2021 — 2021null
Skills & Expertise
Education
- Bachelor of Political Science (S.IP) in International RelationsUniversitas Pasundan · 2018 — 2022
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