reuben S.

Reube S. A. is a dedicated professional with extensive experience in the technical support and customer service domains. Between 2019 and 2026, he served in Level 1 Technical Support roles at prominent companies including TPG and Accenture, where he excelled in handling incoming technical calls and assisting customers in VOIP and Fibre troubleshooting before endorsing cases for escalation. Demonstrating flexibility and a keen interest in business management, Reube operated the pop-up café “Brew-Ja” from 2023 to 2024, where he managed social media presence and customer interactions while handling all operations as a sole proprietor. His experience as an Escalations Case Manager at TPG from 2022 to 2023 honed his problem-solving skills, particularly in de-escalation methods involving billing, provisioning, and technical issues. His technical proficiency is further affirmed by above-average knowledge in Salesforce CRM navigation and adeptness in utilizing tools like Canva, Capcut, and Meta Business Suite. Reube holds a certification in 3D Animation NCIII from Forbes College Legazpi, reflecting his diverse skill set and commitment to professional development.