Reuben K.
Mid-Level Credit Control Specialist
Open to offersNew to PlatformAbout
Reuben K. is a seasoned professional in the insurance and customer service industries, with over five years devoted to credit control and accounts at CIC Insurance Group, and additional expertise in call center operations and chat management through roles at CCI Kenya and BlackSide Company. In insurance, Reuben has managed financial reconciliation, debtor tracking, premium collections, and policy underwriting, contributing to accurate reporting and adherence to regulatory standards. In customer service, he has efficiently handled inbound and outbound communications, managed live chat sessions, and resolved client issues while maintaining strong customer satisfaction metrics. Reuben also brings substantial experience in academic writing and high-volume data entry for remote projects, consistently delivering well-researched, error-free documents. His attention to detail, command of Microsoft Office, and data organization skills support operational efficiency and audit readiness in fast-paced environments.
Experience
Chat Manager - Remote
BlackSide Company · 2026 — PresentManaged customer inquiries through live chat, ensuring timely and professional responses while monitoring multiple conversations simultaneously. Provided accurate information regarding products, services, and company policies, and resolved customer issues efficiently. Escalated complex problems to the appropriate departments and maintained a positive tone during interactions.Call Center Operations & Support – On-Site
CCI Kenya · 2023 — 2025Handled inbound and outbound calls, addressing customer inquiries and complaints while providing information on products and services. Followed call scripts to maintain a natural flow in conversations and escalated complex issues appropriately. Documented customer interactions and collaborated with team members to enhance service quality.Assistant Credit Control / Accounts Assistant
CIC Insurance Group · 2022 — PresentAssisted in the preparation of monthly and quarterly financial statements and participated in bank reconciliation and budgeting. Engaged in the reconciliation of vendor and client accounts, while liaising with various parties to resolve discrepancies. Contributed to the implementation of the company's credit control policy and managed client complaints. Sent monthly statements and addressed incoming queries on outstanding accounts from intermediaries, applied reminders for timely debt payments, and referred uncollected debts to collection agencies.Medical Claims Clerk
CIC Insurance Group · 2020 — 2022Received and processed claims, ensuring proper documentation and customer inquiries were handled promptly. Captured and authorized batched claims while uploading relevant documents to the Document Management System. Followed up on provider statements to ensure closure and addressed issues during registration with the allocated service providers.Duties of Data Entry – Remote
Personal Assistant · 2020 — 2021Accurately input data into databases while verifying the information for errors and inconsistencies. Maintained and updated records, ensuring reliability and performed regular data quality checks. Generated reports based on the entered data and collaborated with other departments for clarifications.Duties in Academic Writing and Typing – Remote
Eassyshark, Edusson, & Writer Hub · 2014 — 2021Conducted research for academic papers and ensured proper citation while editing documents to remove errors. Produced well-structured essays and reports, meeting strict deadlines, and formatted documents using tools like Microsoft Word. Organized files for easy retrieval and converted documents into required formats.Customer Service Intern – Underwriting (General Business)
CIC Insurance Group · 2019 — 2020Created customer numbers and entered necessary data while analyzing information in insurance applications. Screened applicants based on set criteria to assess risk and determined appropriate premiums for policies. Issued renewal and cancellation notices to clients, agents, and brokers.
Skills & Expertise
Education
- Bachelor of Commerce (finance)JKUAT · — — 2016
- Kenya Certificate of Secondary EducationMatinyani secondary School · — — 2011
- Kenya Certificate of Primary Education (KCPE)Kiukuni Primary School · — — 2007
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