Rex V.
Mid-Level Customer Service and Technical Support Representative
Open to offersNew to PlatformAbout
Rex Vincent P. is an experienced Sales and Customer Service Representative with over five years supporting industries such as plumbing, telecommunications, finance, medical records, and e-commerce. At Plumbing Bros. National, he managed after-hour work orders, performed data entry using Ascora and HubSpot, and executed sales initiatives. With Hinduja Global Solutions, Rex Vincent P. delivered technical support, handled medical records, and drove applicant screening for talent acquisition, notably pioneering a financial account and maintaining high performance for brands like AMEX. His time at PROOF Business Outsourcing focused on chat support for e-commerce campaigns and workforce management. Previous roles with iQor and SPi Global centered on back-office and technical support, aiding fiber internet activation and troubleshooting billing and technical concerns. Rex Vincent P. consistently exceeded service metrics and contributed to training new hires, reinforcing his expertise in customer service within high-volume environments.
Experience
Virtual Assistant
Plumbing Bros. National · 2022 — 2023Entered data using Ascora and encoded client information into HubSpot for marketing purposes, managed after-hours work orders, coordinated job assignments for tradesmen, and promoted services as part of ongoing sales initiatives.Talent Acquisitions Team/CSR
Hinduja Global Solutions · 2019 — 2021Processed medical records, conducted applicant screenings and interviews, contributed to the launch of a financial account, maintained metrics, delivered brand-aligned client support, and performed sales of AMEX product upgrades and add-on services.Chat Support/WFM - RTA
PROOF Business Outsourcing · 2018 — 2019Handled chat support for an E-commerce campaign, established and managed employee schedules, collaborated with operations to plan staffing, and oversaw real-time call monitoring to maintain attendance and schedule adherence.Back Office Support/Corporate Help desk
iQor Iloilo · 2016 — 2017Supported technicians in backend processes such as fiber internet activation, and provided internal assistance with software tools for both technicians and the sales team.Technical Support/Customer Service Representative
SPi Global · 2014 — 2016Delivered phone-based technical support using troubleshooting resolution trees, assisted with billing concerns, promoted add-on programming packages to existing customers, and provided training and support for new hires.CSR/WFM RTA
Transcom Worldwide · 2011 — 2013Addressed activation and troubleshooting of Digital Transport Adapter and Self Install Kit cable boxes, interacted with customers to foster loyalty, and, as a realtime analyst on a UK-based telco account, ensured schedule adherence and service level consistency.
Skills & Expertise
Education
- Associate degree in Hotel and Restaurant ManagementSt. Therese MTC College La Fiesta Site · 2008 — 2010
- Bachelor of Science in Information TechnologyWestern Visayas College of Science and Technology |ISAT-U · 2004 — 2007
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