Rex E.
Senior Customer Support Specialist
Open to offersNew to PlatformAbout
Rex E. is a results-driven professional with over 8 years of expertise in the BPO industry, specializing in Customer Support, Data Entry, and Operations. His career highlights include roles at Concentrix, Liberty Medical Philippines, and DigiConn, where he excelled in Email & Chat Support, order processing, and technical support. As a Profile Manager at DigiConn, Rex effectively managed online platform compliance and account activity. At Concentrix, he provided high-quality customer service and process improvement insights as an Email & Chat Advisor, earning recognition as a Top Email Team member and receiving the Unsung Heroes Award. His role as Order Entry Specialist at Liberty Medical emphasized his skill in reviewing medical orders for accuracy and insurance compliance. Throughout his tenure, Rex has demonstrated a commitment to accuracy and efficiency in high-volume data management, receiving continuous performance awards for his contributions to process improvements.
Experience
Profile Manager
DigiConn · 2024 — 2025Oversaw online platform profiles, tracked account activities, and ensured compliance with platform regulations.Email & Chat Advisor
Concentrix · 2017 — 2019Addressed customer inquiries via email and chat, upholding service standards while advising users on product functionality and suggesting improvements to existing processes.Order Entry Specialist
Liberty Medical Philippines · 2015 — 2017Checked medical supply orders for accuracy and insurance compliance prior to shipment while handling customer support tickets, exchanges, and order exceptions.Technical Support Representative
Convergys · 2015 — 2015Delivered troubleshooting assistance for internet and webmail services through phone support.Data Entry Specialist
MedexSupply · 2011 — 2015Managed extensive volumes of product data, ensuring accuracy in pricing, descriptions, and catalog information across company platforms and Amazon.Outbound Sales Representative
PNI-KMPG · 2011 — 2011Contacted prospects to confirm online and university degree details while updating customer information.
Skills & Expertise
Education
- Medical TranscriptionIligan Computer Institute · — — 2009
- UndergraduateMSU–Iligan Institute of Technology
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