Post a Job Free
0 viewsTalent
Rey A. from Philippines

Rey A.

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Sign in as an employer to view portfolio files

About

Rey Anthony P. is a dedicated and experienced customer service professional with a robust background in client relations and team support. As a temporary supervisor and Subject Matter Expert (SME), Rey successfully led frontline agents by providing training and performance feedback, while efficiently handling escalations to meet quality standards and customer satisfaction goals. He has demonstrated proficiency in delivering customer support across multiple digital platforms such as live chat, email, and SMS. Rey excels in managing inquiries, solving billing and account management challenges, and facilitating service requests, ensuring seamless coordination and minimal customer downtime. His expertise extends to travel and booking services, utilizing global distribution systems for itinerary planning and travel adjustments. Rey’s skills include strategic problem-solving, quality auditing, and basic video editing, supported by his educational foundation from The National Teachers College, where he earned a Bachelor's Degree.

Experience

  • Customer Support Supervisor

    null
    Served as a temporary supervisor and Subject Matter Expert (SME), offering guidance, training, and performance feedback to front line agents for over six months. Managed escalations effectively, maintaining adherence to quality standards and customer satisfaction goals. Contributed to process improvements aimed at enhancing service delivery and minimizing handling time.

  • Customer Support Agent

    null
    Provided high-quality customer service via live chat, email, and SMS, managing inquiries, complaints, and technical issues with precision and empathy. Showcased product knowledge combined with soft-selling skills to align with business objectives.

  • Customer Engagement Representative

    null
    Handled a variety of customer requirements, including billing inquiries, account management, and service requests. Ensured effective coordination for service transfers and account updates to minimize customer downtime while maintaining a professional rapport in all interactions.

  • Travel Coordinator

    null
    Oversaw travel arrangements and itinerary planning, providing booking support utilizing global distribution systems (GDS). Assisted clients with travel modifications, cancellations, and rebookings to deliver a seamless experience.

Skills & Expertise

Customer ServiceComputer Vision Engineer

Education

  • Bachelor’s Degree
    The National Teachers College · — — 2010
  • High School Diploma
    Quirino High School · — — 2005
  • Elementary Education
    Victoria School Foundation · — — 2001

Interested in this professional?

Sign in as an employer to save this profile or invite Rey A. to a job.

Sign in as an employer