Rey D.
Junior Microsoft Windows Technical Support Advisor
Open to offersNew to PlatformAbout
Rey Daniel B. is an Environmental Science graduate from Cavite State University with professional experience as a Microsoft Windows Advisor at Directly - OnDemand, supporting clients remotely in the technology sector. He resolved inquiries regarding Microsoft products through chat, delivered technical support, and used Microsoft Office and knowledge management tools to address customer issues, contributing to a significant increase in customer satisfaction. Rey Daniel holds certifications in Python programming and GIS, Mapping, and Spatial Analysis. His academic research analyzed climate and land cover impacts on river surface water yield in Cavite. He also participated actively in the SALINLAHI Organization, contributing to environmental restoration initiatives and expanding his expertise in environmental science and sustainability.
Experience
Microsoft Windows Advisor
Directly - OnDemand · 2023 — 2023Resolved customer inquiries concerning Microsoft products and services through chat communication. Delivered technical support and troubleshooting solutions to enhance customer satisfaction. Identified and addressed customer issues proactively, thereby improving overall customer experience and fostering loyalty. Employed Microsoft's knowledge management tools for efficient problem resolution while consistently surpassing performance expectations.
Skills & Expertise
Education
- Bachelor of Science in Environmental ScienceCavite State University
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