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Reychell M. — Senior Payroll Specialist from Philippines

Reychell M.

Senior Payroll Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Reychell M. is a Payroll Specialist with a Bachelor of Science in Computer Science, bringing five years of expertise in payroll processing and customer support, enriched by nearly seven years of total professional experience. At Dayforce, she expertly managed payroll systems like Dayforce Powerpay and provided outstanding customer support via various communication channels, greatly enhancing user confidence. Her experience includes processing Records of Employment in compliance with regulations and guiding new team members. Reychell's technical acumen is further demonstrated through her roles at Merchy Ltd. and Concentrix, where she not only supervised sales team operations but also delivered technical support for QuickBooks users. This included resolving data and system errors to ensure uninterrupted service. Other roles amplify her versatility, such as serving as a Junior Software Tester at Devtac CRM and supporting academic platforms at Sykes Asia. Her technical proficiencies include Microsoft Office, HTML, CSS, and PHP.

Experience

  • Payroll Specialist

    Dayforce · 2022 — Present
    Provided customer support through phone, chat, and email, accurately documenting interactions using Dayforce Powerpay (HCM). Assisted small businesses with all aspects of payroll processing, including setting up employee profiles, tracking time, processing payments, and applying tax exemptions. Educated clients on payroll functions and system navigation, enhancing user confidence. Handled chat inquiries in real-time, resolving issues professionally. Conducted detailed email follow-ups to address concerns and ensure resolutions. Prepared Records of Employment (ROE) in compliance with regulations, while resolving customer issues through active listening and effective problem-solving.

  • Sales Team Leader

    Merchy Ltd. Company · 2022 — 2022
    Supervised staff to maintain efficient daily operations in line with company standards. Analyzed weekly and monthly sales reports to monitor performance trends. Conducted evaluations of call monitoring sessions, providing feedback to enhance team performance. Oversaw payroll processing for the team, ensuring accuracy and timely payment.

  • Payroll Technical Support

    Devtac, CRM · 2019 — 2022
    Provided technical support to QuickBooks users by addressing software-related issues. Reported system bugs in Zoho CRM and collaborated with software engineers for timely solutions. Designed and executed test cases and scripts to ensure product quality and compliance with project standards.

  • Junior Software Tester

    Sykes Asia · 2019 — 2019
    Supported account management and platform navigation for students and instructors on Pearson. Assisted instructors with course setup, improving the overall user experience.

  • Customer Service Representative

    SPI GLOBAL · 2016 — 2016
    Processed customer orders efficiently through 1800Flowers.com for clients. Addressed customer inquiries and order-related issues in a professional and timely manner.

  • Imaging Associate

    Ocwen Business Solutions, Inc · 2014 — 2015
    Organized mortgage requirements using document management tools, maintaining accuracy while meeting a daily quota of 3,000 documents.

Skills & Expertise

Customer SupportPayrollProduct DesignPayroll ProcessingCustomer Service Representative

Education

  • Bachelor of Science in Computer Science
    STI Academic Center - BGC Taguig