Reymar M.
Operations Supervisor
Open to offersNew to PlatformLanguages
EnglishTagalog
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About
As a dedicated Operations Supervisor with over 6 years of experience in customer service, email support, and team leadership, I thrive on creating seamless customer experiences while driving performance excellence. My background spans both voice and non-voice roles, but I specialize in managing email/chat support operations, coaching high-performing teams, and ensuring that service quality always exceeds expectations.
Whether resolving complex customer concerns, optimizing processes, or monitoring KPIs for continuous improvement, I bring a hands-on leadership style that motivates and delivers results. I am well-versed in tools like Zendesk, NetSuite, Amazon Seller Central, Google Workspace/Google Suite, Microsoft Office tools and have a strong foundation in conflict resolution, quality assurance, and compliance.
I'm now seeking opportunities where I can continue to lead with purpose—whether in a supervisory role or in a customer-facing non-voice capacity—while contributing to a company's growth through outstanding service delivery.
Let’s connect if you’re looking for someone who blends people-first leadership with operational precision.
Experience
Operations Supervisor
TaskUs · 2025 — PresentCurrently leading and supervising a high-performing team of content moderators for a Tier-1 global social media platform, overseeing the review of sensitive, policy-driven content to ensure platform integrity. I am responsible for driving key performance indicators (KPIs) such as efficiency, quality, and attendance, while implementing corrective action plans for performance outliers to maintain peak operational results. My role involves conducting regular coaching, performance reviews, and fostering a psychologically safe work environment to support team well-being given the sensitive nature of the work. I handle complex policy escalations and data privacy compliance while collaborating with cross-functional teams—including Quality, Training, and WorkforceOperations Supervisor
Teleperformance · 2023 — 2025Directed daily operations and led a high-performing team for a pioneer in health-tech and SaaS wearables, monitoring KPIs to ensure superior service quality and the consistent achievement of performance targets. I spearheaded team development through structured coaching and training while managing daily workflows and maintaining a transparent communication loop with upper management regarding operational challenges. My focus on building strong customer relationships allowed for tailored service delivery, while my commitment to process improvement and time-saving strategies significantly enhanced team productivity. Leveraging this leadership foundation, I later transitioned to a global short-form video and social media platform, where I applied myCSR/TSR (Hybrid Support) – Email Support
Majorel Philippines Corporation · 2019 — 2023Managed diverse client accounts as a senior email support specialist, beginning with a premier global e-commerce marketplace where I provided technical merchant support. In this role, I resolved complex operational issues including listing suppression, detail page edits, and logistics reconciliation, while also managing financial workflows such as fee disputes and payment disbursements. I later transitioned to a leading health-tech and SaaS provider, delivering multimodal email and chat support for both hardware and software-based inquiries. My responsibilities included resolving escalated cases with independent judgment and maintaining rigorous documentation. Beyond frontline support, I actively contributed to SOP revisions and workflow optimizations, streamliningCustomer Service Representative – Inbound Calls
IQOR Philippines · 2019 — 2019Resolved product, billing, and retention-related concerns for a leading North American Telecommunications and Digital Entertainment provider, using tailored solutions, discounts, and personalized offers to drive customer loyalty; built strong rapport through active listening and effective communication, contributing to higher retention rates and positive customer feedback, while also guiding customers through website navigation and online order placement to improve overall user experience.Customer Service Representative – Seasonal
Eperformax · 2019 — 2019Managed customer orders and promotional inquiries for a pioneering global e-commerce and online marketplace platform through inbound support, resolving order and delivery issues with speed and accuracy; handled high volume, high-pressure interactions while maintaining professionalism, consistently de-escalating concerns with empathy and clear communication, which helped improve customer satisfaction, strengthen loyalty, and encourage repeat business, while also assisting customers with product, service, and general information requests.Reservation Specialist – Seasonal
Teleperformance · 2019 — 2019Handled hotel reservations, rates, and amenity inquiries for a major global hospitality and resort group, ensuring a seamless booking experience for customers; managed an average of 60 daily interactions across phone and email, addressing inquiries, concerns, and complaints with a focus on resolution and customer satisfaction, while proactively upselling additional services such as car rentals and other travel-related add-ons.Restaurant Team Leader
Elixir Multi-Purpose Cooperative · 2015 — 2019Supervised daily operations and staff in a globally recognized fast-food restaurant, ensuring smooth service delivery and adherence to company standards; managed inventory through efficient stock replenishment, handled labor scheduling to optimize team productivity and coverage, and conducted daily quality assurance checks to maintain high standards in food safety, service, and overall customer experience.
Skills & Expertise
Education
- High School DiplomaSampaguita National High School · 2008 — 2012
- GEDSan Isidro Village Elementary School · 2002 — 2008