Reymond L.
Senior Property Management Technical Support Specialist
Open to offersNew to PlatformAbout
Reymond D. is an accomplished professional with over a decade of experience in Customer Service, Technical Support, and Property Management. With a strong track record in the telecommunications, education technology, and property management sectors, he is well-versed in handling client relations, supporting property managers, and assisting with leasing tasks. Reymond's proficiency with platforms such as RealPage OneSite and AppFolio is complemented by his problem-solving abilities and attention to detail, delivering exceptional service in fast-paced, graveyard-shift environments. His tenure as an Executive Assistant at KCG Property Management LLC involved managing tenant inquiries, processing lease transactions, and maintaining resident records. In previous roles, he specialized in resolving payment and technical support issues for AMBO Properties and RealPage, Inc. Reymond holds a Bachelor of Science in Nursing from Medina College and communicates effectively in English, Filipino, and Cebuano.
Experience
Executive Assistant
KCG Property Management LLC · 2026 — 2026Handled inquiries from prospective tenants regarding apartment and mobile home vacancies via phone and email. Managed processes related to move-ins, move-outs, lease renewals, rental payments, and maintenance orders using AppFolio. Kept resident records accurate and updated tenant information in a timely manner. Delivered exceptional customer service to both residents and prospects while facilitating daily property management tasks. Organized administrative activities to enhance communication between management and residents.Technical Support Specialist (Graveyard Shift)
AMBO Properties · 2024 — 2025Addressed technical support tickets concerning payments, resident ledgers, certifications, online prospects, and issues related to Affordable Housing and Conventional units. Employed RealPage OneSite to diagnose property management system challenges and to assist onsite teams. Participated in user audits and system evaluations while managing administrative functions. Worked directly with property managers to ensure timely resolution of issues and continuity of business operations. Maintained service quality standards while efficiently managing multiple support requests.Product Support Specialist
RealPage, Inc. · 2019 — 2024Provided assistance to property managers with Affordable Housing certifications and compliance processes. Supported leasing agents through lease preparations, move-ins, move-outs, prospect management, and navigation of systems. Guided residents on online payment processing through LOFT Living and RealPage platforms. Delivered assistance related to payment processing, check scanning, payment reconciliation, and troubleshooting online payments. Maintained high customer satisfaction and service quality while offering technical solutions to clients. Acquired extensive knowledge of RealPage products, property management procedures, and resident services.Technical Support Representative
SYKES Enterprises, Inc. · 2015 — 2019Supplied technical support for internet connectivity and telecommunications services for the Bell Aliant account. Diagnosed and resolved issues related to modem configuration, connectivity, and service interruptions, ensuring excellent customer service and adherence to performance and quality targets. For the Pearson Clinical account, assisted educators and students with Pearson's educational and clinical assessment platforms. Helped users navigate account access, technical difficulties, and system functionalities, ensuring effective troubleshooting and resolution for a smooth user experience.
Skills & Expertise
Education
- Bachelor of Science in NursingMedina College · 2006 — 2011