Reymond C.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Reymond C. is a dedicated Technical Support Specialist with a solid foundation in customer operations and full stack development. Based in Cebu City, Philippines, he has leveraged his technical acumen in the fast-paced SaaS industry to deliver outstanding customer support through tools like Zendesk. Reymond's role as an Operations Customer Expert at Teleperformance involves investigating complex cases for international travelers, ensuring efficient resolution by analyzing data and collaborating with specialized teams. As a former Full Stack Developer at Prince Retail Group, Reymond designed and implemented software solutions such as an Asset Management System and a Resource Planner application, utilizing JavaScript, C#, and ASP.NET Core. His ability to create scalable solutions while collaborating with stakeholders highlights his technical and operational proficiency. Reymond's background is further enhanced by his education in Computer Technology from the University of San Carlos and his certifications, which encompass both technical servicing and web design.
Experience
Operations Customer Expert
GetYourGuide Care Team, Teleperformance · 2025 — PresentProvide customer support via Zendesk, addressing inquiries related to booking, payment, cancellation, refunds, and accounts for international travelers. Analyze booking details and internal systems to resolve complex customer cases effectively. Document findings and work with internal teams to escalate issues, ensuring thorough follow-up until resolved. Maintain precise ticket documentation while handling multiple customer interactions in a high-pressure, SLA-oriented setting. Utilize strong problem-solving and critical thinking abilities to enhance customer satisfaction while adjusting to evolving processes and platform updates in a SaaS environment.Full-stack Developer
Prince Retail Group of Companies · 2024 — 2024Created an Asset Management System to digitize inventory tracking and enhance operational visibility. Developed a Human Resources Interview Queue Management System to simplify recruitment workflows. Built a Resource Planner application aimed at optimizing employee scheduling and workforce allocation. Designed an Application Infrastructure Management (AIM) platform to monitor system health and ensure application availability. Engineered front-end interfaces utilizing JavaScript, HTML, CSS, and TypeScript, while implementing back-end services with C#, ASP.NET, and SQL Server. Collaborated with stakeholders to gather requirements and transform operational processes into efficient software solutions, carrying out testing and maintenance to ensure application reliability.Computer Service Technician
Maternelle French Academy, Cebu City · 2022 — 2022Installed, configured, and maintained computer hardware, software, and network equipment. Diagnosed and resolved hardware and software issues for faculty and administrative staff. Supported system maintenance, implementations, and preventive troubleshooting to guarantee the reliable operation of the academy's IT resources.
Skills & Expertise
Education
- Certificate of Computer Technology Major in Software DevelopmentUniversity of San Carlos · 2022 — 2025
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