Reyn M.
Mid-Level Paid Ads Specialist
Open to offersNew to PlatformAbout
Reynold R. is an experienced professional with over a decade of hands-on success in the technology, digital marketing, customer service, gaming, finance, travel, and airline industries. As a Paid Ads Specialist, he has independently built and optimized paid advertising campaigns across Meta, Google, and TikTok, leveraging analytical troubleshooting and ad copywriting to drive ROAS improvements for small businesses and personal brands. Reynold's background includes roles such as Google Ads Quality Rater, where he improved algorithm accuracy for better search relevance, and IT Helpdesk/Analyst in the accounting sector, optimizing support processes at Ernst and Young. He has provided advanced customer support within high-volume environments, notably for Telstra, DoorDash, and leading gaming brands. Reynold holds a Bachelor of Science in Computer Science with a major in Programming and is proficient in IT system management, technical troubleshooting, and implementing user solutions across diverse platforms.
Experience
Paid Ads Specialist
Freelance · 2024 — PresentDeveloped and refined paid ad campaigns across Meta, Google, and TikTok for small businesses and personal brands, ensuring improvements in ROAS. Engaged in hands-on learning through user feedback and analysis of platform algorithms.Google Ads Quality Rater
null · 2024 — PresentEvaluated search engine results for accuracy and relevance, enhancing the overall user experience. Analyzed algorithms and provided feedback while collaborating with teams to improve algorithm performance.Customer Support Representative
Teletech Pilipinas · 2018 — 2019Addressed customer inquiries efficiently, significantly enhancing customer satisfaction. Managed high volumes of customer interactions regarding orders and driver locations, while proactively identifying and resolving issues for a Food Delivery App.Chat/Email/Phone Support Advisor (Gaming)
NCH Ladbrokes Coral Manila · 2016 — 2018Provided assistance for sports, casino, and gaming inquiries, improving customer satisfaction by processing bets efficiently and delivering accurate information on betting odds.IT Helpdesk/Analyst
Stefanini Philippines · 2015 — 2016Handled high-volume support tickets while prioritizing tasks to ensure continuous business operation. Collaborated with teams to optimize IT systems and created user accounts in Active Directory, addressing service requests related to accounting applications and connectivity.Technical Support Representative
Convergys Powered by Telstra · 2014 — 2015Delivered timely technical support for phoneline and internet issues under Telstra services. Utilized effective troubleshooting techniques to resolve complex problems, positively impacting the overall user experience.CSR/TSR (Billing) OB Rep Welcome Calls and Retention
247.ai · 2010 — 2013Effectively managed customer complaints, enhancing loyalty and satisfaction through empathy and professionalism. Handled billing and retention queries, assisting customers with services and providing escalated support for disputes across home phones, mobile, and internet services.Airline Check in Support For United Airlines
IBM Daksh · 2008 — 2010Facilitated exceptional customer service by assisting passengers with check-in kiosks at airports. Maintained composure and provided clear instructions during challenging situations involving delayed or canceled flights.
Skills & Expertise
Education
- Bachelor of Science in Computer Science Major in ProgrammingSTI College Batangas · — — 2007
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