Reyna J.

Reyna J. is a motivated and experienced professional, skilled in Quality Assurance and Lead Generation. She has served as a Lead Generation Team Leader at Citius Solutions Corporation since March 2022, where she implements strategic processes to ensure team adherence to account standards and procedures. She has successfully managed multiple accounts, developed efficiency-enhancing processes, and facilitated cross-functional collaboration. Prior to this, Reyna held the role of Quality Assurance Administrator at the same company, where she ensured data accuracy and contributed to telemarketing initiatives. Her tenure at Live2Sell, Inc. as a Quality Assurance Specialist and Team Lead focused on call evaluation, agent training, and performance management. With proficiency in tools like Microsoft Office and Google Sheets, Reyna is adept at conducting evaluations and creating comprehensive performance reports. Her educational background includes a Bachelor of Secondary Education from the University of Cebu.