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Reynelle O. — Mid-Level Customer Support Team Leader from Philippines

Reynelle O.

Mid-Level Customer Support Team Leader

Philippines 1-2 years
Open to offersNew to Platform
Languages
English
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About

Reynelle O. is a Team Leader with extensive experience in managing team performance and ensuring adherence to service levels. Currently at Select Voice Com, Reynelle excels in conducting regular quality checks and providing constructive feedback to enhance team efficiency. With a background as a Quality Assurance Specialist from 2017 to 2019, Reynelle brings a strong foundation in auditing calls and upholding customer support standards. In a prior role as a Sales Representative, also at Select Voice Com from 2012 to 2016, Reynelle was responsible for driving revenue through lead acquisition and maintaining client relationships using telemarketing and email campaigns. Reynelle holds a Bachelor of Science in Hotel and Restaurant Management from the University of Cebu and has a skill set that includes being Microsoft literate and having a keen attention to detail. These competencies are complemented by previous experience at BlueConnect Solutions, further establishing Reynelle's expertise in customer service and sales.

Experience

  • Team Leader

    Select Voice Com · 2020 — Present
    Monitored team performance by tracking key metrics, ensuring alignment with KPIs such as customer satisfaction and call resolution time. Conducted quality checks on team members' calls to maintain service standards and provided constructive feedback for individual and team improvement.

  • Quality Assurance Specialist

    Select Voice Com · 2017 — 2019
    Performed regular quality assessments on calls and customer interactions to ensure compliance with established standards.

  • Sales Representative

    Select Voice Com · 2012 — 2016
    Engaged potential clients through telemarketing, cold calling, and email campaigns to drive revenue by acquiring new leads and maintaining client relationships.

  • Sales Representative

    BlueConnect Solutions · 2010 — 2011
    Focused on selling the company’s products and services by contacting leads expressing interest in the offerings.

Skills & Expertise

Customer SupportPhotoshop ExpertPerformance ManagementSales SupportCustomer ServiceCustomer Service RepresentativeSalesKajabi

Education

  • Bachelor of Science in Hotel and Restaurant Management
    University of Cebu- Main Campus · 2011 — 2014
  • Secondary
    St. Paul school of Medellin · 2009 — 2011
  • Secondary
    University of Southern Philippines Foundation- Mabini Campus · 2007 — 2009
  • Bachelor of Nursing
    University of Cebu-Banilad Campus · 2005 — 2007
  • Primary
    Medellin National Science and Technology School · 1999 — 2005

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