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Rezil G. — Mid-Level Virtual Assistant from Philippines

Rezil G.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Rezil G. is a seasoned Virtual Assistant based in Cebu City, Philippines with a dynamic career spanning over five years. With a solid foundation in customer service, appointment setting, and administrative support, she excels in roles requiring strong communication and organizational abilities. Rezil's previous experience at Empire Cooperative and Dynata Global honed her proficiency in managing CRM databases, scheduling appointments, and performing data analysis using tools like Microsoft Excel, Google Sheets, and various CRM platforms. She effectively supported remote teams, leveraging platforms such as Zoom and Slack for collaboration. Her role at FL Connections involved handling health insurance queries, which underscores her ability to adapt to diverse business domains. She also possesses hands-on experience with AI productivity tools like ChatGPT and Google Gemini AI, enhancing her capability in executing tasks efficiently. Rezil's familiarity with marketing tools like Canva and e-commerce platforms like Shopify rounds out her skill set, making her a versatile and effective professional.

Experience

  • Appointment Setter / Debt Collector

    Empire Cooperative · 2026 — 2026
    Executed outbound calls utilizing USTN Inc. Solutions Dialer while documenting account activities and payment arrangements in ARC Online Settlement. Ensured accurate CRM records and scheduled follow-up calls, achieving productivity and quality goals in customer service.
  • Data Analyst

    Dynata Global (SSI Philippines Inc.) · 2022 — 2022
    Conducted reviews and validations of research data, focusing on quality and accuracy. Involved in data entry and reporting tasks using Microsoft Excel and Google Sheets while ensuring data integrity under tight deadlines.
  • Health Insurance Live Agent / Appointment Setter

    FL Connections · 2020 — 2021
    Supported clients with health insurance inquiries and managed appointment scheduling. Updated CRM records to ensure accurate customer data and conducted outbound calls, providing high-quality customer service while collaborating remotely via Zoom, Slack, and Google Workspace.
  • Appointment Setter

    TopShelf Digital Marketing · 2017 — 2018
    Focused on generating qualified leads through outbound cold calling and scheduling appointments, while maintaining CRM records. Gained exposure to HubSpot CRM, GoHighLevel, Calendly, and Shopify, and created simple marketing materials using Canva. Utilized ChatGPT and Google Gemini AI to enhance communication and productivity.
  • Customer Service Representative

    Teleperformance · 2016 — 2016
    Managed incoming customer inquiries and resolved issues with professionalism. Ensured the maintenance of accurate documentation in accordance with quality and performance standards.

Skills & Expertise

Education

  • College Level
    Cebu Eastern College
  • High School Graduate
    Laray San Roque National High School