Rezzel M.

Rezzel M. is a highly skilled professional with substantial experience in the BPO industry. As a Senior Quality Evaluator at Concentrix Inc., she was responsible for conducting regular audits of agent communications, such as emails, chats, and phone calls, to uphold quality standards. She showcased her analytical skills by identifying trends in non-promoter returns and performing in-depth root cause analysis on critical issues. Rezzel also developed comprehensive reports on Net Promoter Score (NPS) performance and identified coaching opportunities to enhance agent performance. Earlier, she served as a Level 1 Technical Support Advisor, providing solutions for peripheral and software issues, and as a Junior High School Teacher at Stella Maris College where she developed educational materials and maintained student records. She is proficient in tools like Microsoft Office Suite and Google Suite, and possesses notable skills in data entry and basic graphic design using Canva.