Rhaniel C.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Rhaniel D. is a dedicated Customer Service Professional with over seven years of experience in industries including property management, HVAC, travel & tour, and telecommunications. A graduate with a Bachelor of Science in Business Administration majoring in Marketing Management, Rhaniel leverages his strong foundation in communication and client relations to deliver exceptional service. He has held significant roles such as a Maintenance Coordinator at PURE Property Management and PoplarHomes, managing tenant requests and vendor coordination. At KRONO BPOS, as a Cold Calling/ Appointment Setter, he excelled at lead qualification and rapport building. His tenure as a Premium Sales Representative at Hilton Hotel and Resorts highlighted his ability to meet sales targets by aligning hotel offerings with guest needs. Additionally, his experience at Vodafone Telecommunications and Frontier Airlines has honed his skills in managing billing inquiries and providing high-level customer support. Proficient in Salesforce, AppFolio, and Zendesk, Rhaniel is adept at using technology to enhance customer service and operational efficiency.
Experience
Cold Calling/ Appointment Setter
KRONO BPOS · 2025 — 2026Performed outbound calls to qualify leads and establish rapport with prospects. Effectively communicated value propositions to address objections and build trust. Booked qualified appointments by identifying key lead profiles.Maintenance Coordinator
PURE Property Management · 2025 — 2025Oversaw tenant maintenance requests and generated work orders utilizing AppFolio. Collaborated with vendors to ensure timely repairs and quality service. Engaged in bid discussions with the property manager to enhance maintenance operations.Maintenance Coordinator
PoplarHomes Property Management · 2023 — 2025Efficiently processed maintenance tickets through Salesforce, Property Meld, and AppFolio. Worked with trusted vendors to promptly resolve property issues. Kept property managers or owners informed regarding service bids and property maintenance.Premium Sales Representative
Hilton Hotel and Resorts · 2022 — 2023Crafted customized sales presentations that matched guest needs with hotel reservations. Managed guest data and tracked reservation tickets using Salesforce. Focused on guest preferences to consistently meet sales targets.Customer Service Representative
Frontier Airlines · 2020 — 2022Responded to passenger inquiries and assisted with flight bookings via Zendesk. Applied airline refund and reimbursement policies to address financial concerns. Enhanced customer experience by proactively resolving travel issues.Billing Specialist / CSR
Vodafone Telecommunication · 2018 — 2020Handled telecommunications billing inquiries and processed account adjustments. Proposed service upgrades and internet bundles aligned with customer needs. Achieved high first-call resolution rates for complex billing inquiries.Customer Service Representative
Expedia Travel & Tour · 2017 — 2018Supported customers with car and hotel reservations for travel packages. Provided expert advice to ensure a smooth travel experience. Delivered high-quality service to assist travelers in finding the best deals.Sales Utility Clerk
SM Appliance Center · 2017 — 2017Aided customers with product inquiries and selections of appliances. Kept organized displays and ensured accurate stock labeling. Assisted in processing sales transactions and managing documentation.Brand Promoter
Sharp Corporation · 2016 — 2017Promoted products to shoppers to enhance brand visibility and increase sales. Demonstrated product features and advantages to potential customers. Monitored inventory levels and compiled daily sales reports.Recruitment Specialist / Sales Agent
Sansfil Marketing · 2016 — 2016Sourced and screened candidates for sales and administrative roles. Marketed Globe Broadband plans to residential and business clients. Oversaw client applications to ensure timely submission of documentation.Data Encoder
Citifoods, LTS Cityfoods Inc. · 2015 — 2016Entered substantial volumes of sales and inventory data with precision. Verified source documents to maintain data integrity and resolve discrepancies. Organized digital filing systems for efficient information retrieval.Service Crew
McDonalds Company · 2013 — 2014Delivered quick and friendly service to customers in a busy environment. Managed cash transactions while ensuring accuracy in food orders. Maintained cleanliness and sanitation standards across work areas.Service Crew / Stockman
Jollibee Incorporated · 2012 — 2012Prepared food items following company standards and safety procedures. Managed inventory levels and organized the storage of supplies. Assisted in unloading deliveries and optimized the warehouse organization.
Skills & Expertise
Education
- Bachelor of Science in Business Administration - Major in Marketing ManagementUniversity of Mindanao, Davao City · 2010 — 2014
Interested in this professional?
Sign in as an employer to save this profile or invite Rhaniel C. to a job.
Sign in as an employer