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Rhea A. — Senior Customer Service and Technical Support Specialist from Philippines

Rhea A.

Senior Customer Service and Technical Support Specialist

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Customer Service and Technical Support professional with 10+ years of BPO experience providing high-quality voice, chat, and email support across healthcare, retail, and technology accounts. Proven track record of resolving complex customer and technical issues, managing high-volume interactions, and consistently meeting KPI and SLA targets. Experienced with CRM-driven, multi-channel environments and global clients. Seeking a stable work-from-home role where strong communication, problem-solving, and customer-focused expertise can deliver measurable value.

Experience

  • Customer Service Representative (Outbound / Chat / Email)

    IntelyCare · 2022 — Present
    Provide multi-channel support to healthcare clients through phone, chat, and email while resolving scheduling, account, and service issues with a focus on compliance and accuracy. Document all interactions in CRM systems and ensure productivity and quality metrics are met.

  • Customer Service Associate

    Accenture Inc. · 2020 — 2022
    Deliver customer support for international accounts in a high-volume environment, addressing billing, account, and service inquiries while adhering to KPI and SLA standards. Maintain accurate records using CRM and ticketing systems.

  • Customer Service Representative

    ePerformax Contact Centers & BPO · 2018 — 2020
    Oversee inbound and outbound customer interactions while resolving complaints. Focus on achieving first-contact resolution and provide customer education to enhance satisfaction.

  • Technical Support Representative

    Teleperformance Philippines · 2016 — 2017
    Offer technical troubleshooting for software, hardware, and connectivity issues. Escalate complex cases as necessary and document solutions in CRM systems.

Skills & Expertise

Chat SupportCustomer SupportCustomer ServiceEmail SupportData Entry SpecialistCustomer Service RepresentativeCustomer Service and Admin Support

Education

  • Bachelor of Science in Business Administration
    Saint Michael College of Caraga

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