Rhea L.
Mid-Level Customer Support Manager
Open to offersNew to PlatformAbout
Rhea L. is an experienced professional with a diverse background in customer support management, project management, and campaign management across multiple domains such as e-commerce, social media, and wholesale. As a Customer Support Manager for Swank and Poshtots, she adeptly managed Shopify operations, enhancing online store efficiency through precise product listings and inventory management. At Give a Sht, she excelled as an account manager and social media moderator, driving customer satisfaction and engagement on platforms like Facebook and Instagram. Her project management tenure at Ignite Brands involved supporting Amazon store clients and collaborating with cross-functional teams for streamlined project execution. Prior to this, at Titan Power Plus, Rhea L. provided customer service through platforms like Zendesk, maintaining high standards for dispute resolution and customer relations. Her earlier experience includes roles in technical support with Sitel and promotional management with Sam Bakker Consulting, emphasizing her versatile expertise across various business environments. She is skilled in utilizing tools such as Shopify, Amazon, Zendesk, and Trello, underscoring her capability to enhance operational productivity and customer experience. Rhea holds a Bachelor of Science in Nursing from Baguio Central University.
Experience
Shopify VA
Swank / Poshtots · 2023 — 2026Added new products to the Shopify store following company standards. Updated product descriptions according to provided guidelines and regularly reviewed inventory to remove sold-out items, keeping the store organized.Account Manager, Customer Service, Social Media Moderator, Wholesale Coordinator
Give a Sht · 2022 — 2026Oversaw daily operations on Amazon and Shopify, managing product listings, inventory, order fulfillment, and shipping. Delivered customer support via email, chat, Facebook, Instagram, and Amazon while creating engaging content for social media channels and collaborating with marketing, sales, and product development teams.Customer Service Representative
Titan Power Plus · 2019 — 2022Addressed customer inquiries and resolved issues using Zendesk. Handled order processing and cancellations promptly, alongside managing disputes and processing refunds in accordance with company policies.Campaign Manager
Heartbeat · 2021 — 2022Updated campaign statistics related to performance metrics, engagement rates, and conversion rates. Worked with the Account Manager to track campaign progress and implement optimization strategies. Provided communication support to ambassadors through email and LiveChat.Project Manager
Ignite Brands (Done for You) · 2019 — 2021Supported project management tasks such as scheduling, file management, and task tracking. Ensured completion of tasks while sharing updates with the director and assisted clients in creating Amazon stores.Copywriter
Browze · 2019 — 2021Created landing pages and product descriptions for specific products.Customer Support Representative, Social Media Moderator
Classtag · 2019 — 2021Designed landing pages adhering to brand guidelines and optimized for SEO. Developed product descriptions emphasizing features, benefits, and value propositions.Website Publisher
Finder · 2018 — 2020Assisted in maintaining accurate product information on the comparison website, coordinating with internal teams for updates and conducting regular quality assurance checks.Customer Support Representative
Skylight · 2018 — 2020Responded to customer inquiries via chat and email, ensuring professional and prompt communication to meet customer expectations.Team Leader
Thumbtack Inc. · 2011 — 2018Coached team members, providing performance evaluations and development opportunities. Collaborated across teams to enhance customer communication and resolved escalated customer inquiries.Promotions Manager
Sam Bakker Consulting · 2017 — 2018Managed customer inquiries related to products via chat and email. Engaged with customers through social media and created promotions to drive sales.Customer Support Representative
Triangl · 2011 — 2017Handled live chat inquiries about product information and sizing, ensuring consistent and prompt service.Technical Support Representative
Sitel – AT&T · 2007 — 2011Provided technical assistance for DSL issues, utilizing remote desktop tools to resolve customer problems. Coordinated with technicians for on-site support and maintained records of customer interactions.
Skills & Expertise
Education
- Bachelor of Science in NursingBaguio Central University · 2003 — 2007
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