Rhea L.

I am a customer support professional with over four years of experience in end-to-end business operations, providing reliable, high-quality support to both customers and internal teams.

Companies that work with me gain a resilient, disciplined, and patient problem-solver who protects their platform by ensuring every customer feels heard and properly assisted.

In my previous roles as a customer service representative and email support specialist, I handled difficult customers calmly, whether regarding order processing, after-sales concerns, or sensitive financial inquiries; managed complex email workflows; and resolved escalated issues, helping reduce repeat contacts and maintain strong customer satisfaction. 

In addition to my customer service background, I have over four years of entrepreneurial and freelance experience. I ran my own online buy-and-sell business, managing everything from product sourcing and sales negotiations to marketing, logistics, and after-sales support. As a freelancer, I actively sell preloved items and properties by creating listings, posting them, managing inquiries, and negotiating deals through to closure that works well for both buyers and sellers. 

By hiring me, you gain someone who can ease the load on your team by keeping customers informed and satisfied, bringing proven sales and negotiation skills, and improving operations across channels. Supporting smoother day-to-day work in customer service, virtual assistance, or logistics support roles.