rhea C.
Mid-Level E-Commerce Customer Service Specialist
Open to offersNew to PlatformLanguages
TagalogEnglish
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About
Rhea C. is a results-driven professional with a rich background in various business domains including ecommerce, customer service, administration, and project management. As an E-commerce Customer Service and Auditor, she has honed her skills in vendor relations, process optimization, and cross-functional team coordination. Her role involved managing inquiries and issues across major platforms such as Shopify, Lazada, Shopee, and TikTok, ensuring customer satisfaction and efficient communication. At Neo Ad Haven Inc., Rhea increased sales by 30% and engaged in financial tasks such as account reconciliation and cash flow monitoring. Previously, as a Sr. Purchasing Officer at AMRC Holdings Company Inc, she achieved a 20% reduction in company spending through strategic negotiations. At Romel Holdings, she contributed as a Jr. Project Manager, handling lease contracts and ensuring smooth project execution. Rhea holds a Bachelor of Science in Agricultural Engineering from the University of Rizal System, showcasing strong foundational knowledge complemented by extensive practical experience across varied roles.
Experience
Jr PROJECT MANAGER
ROMEL HOLDINGS · 2024 — 2025Oversaw the timely preparation and submission of lease contracts, ensuring adherence to legal and company standards. Fostered strong relationships with tenants to enhance retention and satisfaction. Coordinated with departments and suppliers to track ongoing project progress for seamless execution and delivery. Organized meetings, ensuring agendas were set and action items were followed up on. Maintained comprehensive project documentation encompassing plans, budgets, timelines, and status reports to ensure stakeholder clarity.E-Commerce CUSTOMER SERVICE/ADMIN / BACK OFFICE
NEO AD HAVEN INC · 2021 — 2024Responded to customer inquiries on Facebook, Instagram, Shopee Chat, Lazada Chat, and Shopify, ensuring effective communication. Assessed customer situations to offer tailored solutions. Administered account reconciliation for Lazada, Shopee, Paymongo, and GCASH using Xero, while monitoring and reconciling cash flow, PCF, and bank accounts. Tracked monthly expenses and managed the sales budget alongside liquidation processes.Ecommerce Customers Service and Auditor
null · 2021 — PresentManaged customer inquiries and concerns across Meta Platforms (Facebook, Instagram), Shopify, Lazada, Shopee, and TikTok. Monitored and addressed comments, direct messages, and urgent issues, while flagging spam and boosting bot-related issues. Facilitated the transition between manual responses and bot interactions (Chatrace), logging follow-up tasks and reporting system issues. Followed up with clients regarding orders and unresolved tasks, ensuring swift processing of shipments and addressing failed deliveries, returns, and refunds. Conducted regular audits of orders, messages, and reviews for quality assurance and updated reporting through Excel. Managed platform health by filing disputes related to violations and refund issues, while documenting customer complaints. Engaged in daily meetings with Customer Service and weekly syncs with the Creative Team, supporting content review and creation tasks as needed, and completing nightly audits across various social platforms and e-commerce channels.PURCHASING OFFICER (Games) / Billboard
GOODGAMES / NEO AD HAVEN INC · 2020 — 2021Handled online inquiries, promptly addressing customer questions and concerns. Provided solutions and relevant information to enhance the customer experience. Tracked daily progress of customer inquiries and orders, producing monthly status reports. Monitored logistics and deliveries to resolve any issues. Cultivated strong supplier relationships, ensuring effective communication and timely issue resolution. Negotiated terms with suppliers for smooth operational processes. Created clear presentations to showcase product offerings, pricing, and billboard locations to clients, supporting the sales team with up-to-date information and resources.Sr. PURCHASING OFFICER
AMRC HOLDINGS COMPANY INC · 2017 — 2020Negotiated pricing and contract terms to significantly reduce company spending on the target budget. Ensured timely procurement of materials one month ahead of target dates. Managed relationships with over 80 vendor representatives to guarantee timely deliveries and favorable terms. Assisted the purchasing team in sourcing additional materials as necessary and provided weekly reports detailing team progress and tasks.CORPORATE PURCHASER
WEAL GROUP OF COMPANIES · 2013 — 2017Responsible for purchasing all required materials and equipment. Collaborated with site teams for appropriate material execution and assessed the realism of item requests. Managed the purchase of imported spare parts for machinery.PURCHASER
Weal Builders Incorporation · 2012 — 2013Contributed to a reduction in the target budget and facilitated the introduction of new suppliers. Engaged in training under the direct supervision of the owner, gaining valuable insights into documentation, strategies, and supplier negotiations.Technical Sales Secretary
Weal Builders Incorporation · 2010 — 2012Prepared project quotations and after-sales documentation based on layout references. Compiled bidding and budgetary summary documents, printed AutoCAD files, and communicated with clients. Assisted clients over the phone, providing basic information on their inquiries and ensuring delivery of necessary documents for management meetings.Sales Coordinator Inhouse Consumer
Ramgo International Corporation · 2010 — 2010Downloaded purchase orders and remittance reports while auditing inventory sheets. Assisted promodizers and monitored their sales reporting to increase tenant retention and satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Agricultural EngineeringUniversity of Rizal, System · 2009 — 2010
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