Rheajane P.
Open to offersNew to PlatformAbout
Rhea P. is an experienced Customer Service Representative with 1-2 years in eCommerce, supporting brands through platforms such as Shopify and Amazon. She has managed customer communications via email and chat, delivering client support in line with business quality guidelines. At T&R International Pty. Ltd., Rhea addressed customer inquiries about order status, shipping, subscription management, refunds, and disputes, utilizing tools like Zendesk, FreshDesk, Gorgias, HubSpot, Slack, and Excel. In her role as a Tiktok Live Moderator for Easy Clothes, she ensured smooth live broadcasts, managed chat interactions, enforced community guidelines, and facilitated viewer engagement. Her proficiency in chat support and customer service excellence is demonstrated across various digital platforms.
Experience
Tiktok Live Moderator
Easy Clothes · 2023 — 2024Oversaw live sessions to guarantee professional broadcasts, monitored live chat interactions by reviewing comments, removing inappropriate content, and upholding community guidelines. Supported hosts by responding to viewer inquiries, highlighting significant messages, and fostering a positive environment during broadcasts.Customer Service Representative
T&R International Pty. Ltd.Handled communication through email, ensured adherence to quality guidelines while delivering client support, and provided world-class customer service by engaging with customers and devising solutions. Addressed inquiries regarding order status, shipping, subscription management, data entry, refunds, disputes, order fulfillment, damages, and missing items.
Skills & Expertise
Education
- Humanities and Social SciencesCommunal National High School · 2023 — 2024
Interested in this professional?
Sign in as an employer to save this profile or invite Rheajane P. to a job.
Sign in as an employer