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Rhean M. — Mid-Level Customer Service Representative from Philippines

Rhean M.

Mid-Level Customer Service Representative

Philippines 1-2 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rhean B. is a dedicated professional currently thriving as a Chat Support Agent at Winning Plus English, where she specializes in facilitating real-time support to teachers and fostering positive relationships with students. Previously, she worked as a Collection Agent at Itrend Online Services, showcasing her proficiency in communicating effectively to negotiate repayment plans and manage account information. At HI ABC Academic Booster Centre, she excelled as an Executive Assistant, adeptly managing executive schedules, organizing files, and preparing crucial reports. With a background in tourism from the University of Cebu - Banilad, Rhean brings a unique blend of skills to her roles, including conflict resolution, time management, and administrative support, all underpinned by her solid two-week VA training focusing on Social Media Management and administrative assistance.

Experience

  • Chat Support Agent

    Winning Plus English · 2024 — 2026
    Delivered real-time support to educators during live sessions. Assisted with teacher bookings to enhance student participation. Addressed and resolved student issues with empathy. Contributed to back-office tasks to improve operational efficiency. Fostered positive relationships between teachers and students to promote satisfaction and retention.

  • Collection Agent

    Itrend Online Services · 2021 — 2022
    Engaged with customers through phone, email, and chat to remind them of overdue payments. Negotiated repayment plans and ensured adherence to agreements. Documented and updated customer account details accurately within the system. Provided clear explanations of billing information, account status, and payment alternatives. Handled unresolved issues by coordinating with supervisors or legal teams as needed. Collaborated with different departments to address disputes or discrepancies.

  • Executive Assistant

    HI ABC Academic Booster Centre · 2017 — 2020
    Organized executive calendars, scheduled meetings, and arranged travel logistics. Created reports, presentations, and correspondence on behalf of executives. Maintained confidentiality while handling sensitive information. Streamlined file management for efficient documentation retrieval. Assisted in organizing company events, meetings, and conferences. Monitored and prioritized emails, calls, and requests for timely responses. Supported executives in decision-making by providing research and relevant information. Conducted general administrative tasks to facilitate daily operations.

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