Rhee M.
Mid-Level Real Estate Operations Manager
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About
Rhee Marc D. is a versatile professional with experience across healthcare, real estate, customer service, and online operations. With a Bachelor of Science in Nursing from Davao Doctors College and passing the Nursing Licensure Examination, Rhee Marc began a career in clinical settings as an Operating Room Nurse and Private Duty Nurse, gaining expertise in surgical protocols, patient care, and healthcare documentation. Transitioning to administrative and remote roles, Rhee Marc served as a Medicare Eligibility & Patient Outreach Specialist at Urgent Care Online, excelling in CRM management and patient communication. In the real estate and property management sector, roles such as Assistant Property Manager and Operations Manager involved coordinating repairs, monitoring budgets, data management, and handling tenant relations using platforms like TenantTurner.com and Appfolio.com. Experience also includes roles in technical support, Amazon account management, and medical virtual assistance, supporting process accuracy and compliance within regulated industries.
Experience
Medicare Eligibility & Patient Outreach Specialist
Urgent Care Online · 2025 — 2025Performed outbound calls to confirm Medicare eligibility and facilitate patient qualification for complimentary or reduced-cost medical examinations. Provided education about healthcare services while promoting clear, compliant, and empathetic communication. Collected and verified insurance, demographic, and consent details for proper patient intake. Arranged doctor visits for eligible patients and directed warm leads to clinical or scheduling teams. Recorded detailed call notes and eligibility information in CRM systems while adhering to HIPAA regulations.Assistant Property Manager
Surish T · 2024 — 2025Listed properties on TenantTurner.com and managed the uploading and payment of utility bills through Appfolio.com. Provided reminders to tenants regarding bill payments per the rental agreement and followed up on outstanding balances to facilitate collections. Organized inspections and repairs, ensuring timely resolution of tenant concerns. Maintained a tracking spreadsheet for paid utilities, particularly monitoring high amounts suggesting potential leaks. Coordinated maintenance requests with tenants, vendors, and contractors to promote timely service.Data Manager
Jefferson Group Properties · 2023 — 2024Collected data from the county website as per the requirements specified. Cleaned the data received from the marketing team, compiled it, uploaded it, and tagged it within the CRM for ease of access. Transmitted the finalized and formatted data to the marketing team for further processing.Operations Manager
Louisville Cash Real Estate · 2020 — 2024Supported and monitored various Department Heads in both technical setups and basic inquiries. Assisted agents by addressing technical setups and inquiries. Generated a bi-weekly report on worked hours for all employees, and sent reminders for invoicing and KPIs. Posted job advertisements on multiple platforms as necessary and conducted applicant interviews.HR Assistant
Anibok · 2019 — 2019Managed applicant records assigned to the team and reached out to candidates via email, SMS, and phone calls.Survey Participant
Appen Global Team · 2016 — 2019Applied for job surveys to determine qualification and subsequently accessed assigned surveys to provide responses.Cold Caller / Virtual Assistant
Noe Castellon · 2018 — 2019Executed high-volume outbound calls to homeowners, FSBOs, and expired listings to qualify motivated sellers through targeted inquiries and objection management. Scheduled appointments and transferred high-intent leads to the realtor while accurately maintaining CRM records and call notes.Customer Service Agent
SocialSurvey.com · 2017 — 2017Managed incoming calls and returned calls for those who left voicemails. Oversaw the company's ticketing system via Zendesk, organizing tickets based on priority and assigning them to designated personnel. Ensured processing and resolution of tickets within twenty-four hours.Online English Tutor (Part-time 2 hours only)
www.51talk.com/ph · 2015 — 2017Instructed Chinese students in English language speaking skills.Assistant Real Estate Property Manager
RPM PBC in FL · 2015 — 2017Facilitated tenant relations and property maintenance to enhance tenant satisfaction and retention. Coordinated maintenance schedules and supervised contractors while addressing tenant service requests promptly. Processed rental applications, verified tenant documentation, and managed lease renewals using property management software.Outbound Marketing for Real Estates Investors
Virtual Assistant for Various Real Estate Investors · 2015 — 2017Scraped leads from Craigslist and other real estate websites, subsequently calling leads to qualify them. Conducted skip tracing to identify property owners and managed email marketing efforts, utilizing a CRM for lead tracking and Google spreadsheets for manual updates.Medical Virtual Assistant
Aesthetic Records · 2016 — 2016Maintained accurate digital patient records for aesthetic procedures while ensuring HIPAA compliance. Audited treatment documentation for accuracy and completeness. Prepared patient charts and visit summaries to assist healthcare providers and injectors. Communicated with patients via various channels to confirm appointments and address care-related inquiries.Amazon Virtual Assistant
Grant Curtis · 2015 — 2016Managed client accounts on Seller Central, including daily sales monitoring. Responded to customer inquiries and added new product listings. Oversaw inventory replenishment and managed PPC advertising.Home-Based Technical Support
Home-Based Technical Support · 2015 — 2016Accessed client PCs remotely for support, including virus removal and performance optimization. Communicated with clients to verify their PCs were functioning correctly post-service.SME (Subject Matter Expert)
VXI Global Solutions Incorporated · 2013 — 2015Provided real-time assistance and guidance to Tier 1 agents during customer calls. Acted as an escalation point for complex billing, technical, and account issues. Trained agents on call handling and compliance protocols.Billing Representative
Sutherland Global Services · 2010 — 2010Clarified billing statements, charges, and account adjustments to customers while processing payments and resolving discrepancies accurately. Managed customer requests regarding service orders and account changes.Customer Relations Associate
CyberCity Teleservices Incorporated · 2010 — 2010Handled inbound calls to assist customers with product orders, managing multiple customer accounts within a high-volume environment. Ensured accurate order entry and confirmation were achieved during calls.Operating Room Nurse
Davao Regional Hospital · 2009 — 2010Prepared and sterilized surgical instruments and equipment within the operating room. Assisted surgeons during procedures by anticipating and providing necessary instruments. Monitored surgical workflows and ensured compliance with safety protocols.Private Duty Nurse
null · 2008 — 2009Administered prescribed medications for a post-stroke (CVA) patient. Assisted in physical therapy and mobility exercises as part of recovery. Monitored the patient's condition and reported changes to healthcare providers.Executive Assistant
Louisville Cash Real EstateOversaw executive calendars, meeting schedules, communications, and follow-ups on action items to maintain organizational priorities. Coordinated tasks across teams, monitored deadlines, and ensured timely execution through proactive follow-ups. Organized systems, files, and tools while managing documentation and process upkeep. Prepared summaries, reports, and updates to provide leadership with clarity on operations and progress.System Manager/PA/SEO Manager
Louisville Cash Real EstateFacilitated onboarding for new hires by providing necessary tools. Handled all client calendar management, scheduling events and tasks, and sending reminders. Assisted the client with various tasks such as contacting utility companies and ordering materials. Supported website development and established required ZAPIER automations. Created blog content and ensured all web pages achieved high SEO scores.Cold Caller / Lead Generation VA
Louisville Cash Real EstatePerformed high-volume outbound calls to homeowners to ascertain motivation, property condition, and timing for selling. Pre-qualified leads based on the sellers' circumstances, equity, price expectations, and urgency. Developed rapport rapidly and managed objections to maintain engagement with prospects, and meticulously recorded call results and notes in the CRM.Acquisitions Manager
Louisville Cash Real EstateConducted follow-ups with qualified leads to extract detailed property and seller information. Made offers in accordance with company buying criteria and negotiated fundamental terms. Managed appointments and transitions between sellers and acquisition managers, including updates to pipelines and tracking of offer status within the CRM.Dispositions Manager
Louisville Cash Real EstateMarketed properties to buyer lists via email, text, and direct outreach. Handled buyer inquiries, scheduled property showings, and collected proof of funds. Monitored offers, compared terms, and assisted in selecting the strongest buyers, as well as facilitated contract execution and communicated updates to all relevant parties.Transaction Manager
Louisville Cash Real EstateCoordinated with title companies, buyers, sellers, and agents throughout the closing process. Monitored contract milestones, deadlines, and required documentation. Managed issues related to title, escrow, inspections, or closing timelines, ensuring all files and communications complied with legal standards.Technical Support Representative
VXI Global Solutions IncorporatedHandled inbound customer calls regarding issues with TV, internet, and phone services. Diagnosed and resolved technical problems through guided troubleshooting while educating customers on service features.
Skills & Expertise
Education
- Bachelor of Science in NursingDavao Doctors College · 2006 — 2007
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