Rheeumarnie S.
Mid-Level Gaming Customer Support Manager
Open to offersNew to PlatformAbout
Rheeumarnie M. is an experienced Customer Support Representative with a strong background in the gaming, healthcare, photo products, telecommunications, and business solutions industries. At PTWI INC Philippines, Rheeumarnie served as a Player Support Executive and Shift Manager, specializing in email support for gaming-related inquiries, overseeing daily operations, and mentoring team members. Previous roles at Wipro and 3o-BPO involved customer relations and agent coaching in the healthcare and photowall domains, utilizing systems such as Salesforce, Zendesk, and CRM platforms. Rheeumarnie's technical support experience also includes tenure at Sykes Asia and Convergys, providing front-line assistance for Google and Skype clients. With a BS in Computer Science from Access Computer College, Rheeumarnie leverages expertise in G-Suite and Office 365 to enhance service quality and operational efficiency across multiple support channels.
Experience
Player support executive/Shift manager
PTWI INC Philippines · 2023 — 2025Delivered support via email for gaming-related inquiries, account issues, and technical matters. Oversaw daily shift operations, optimizing coverage and team efficiency. Addressed escalations while collaborating with internal teams to find solutions to complex player concerns. Ensured adherence to service level agreements (SLAs) and maintained high standards of support quality. Provided mentorship to support agents and assisted with shift scheduling and reporting.Senior CSR/SME (Healthcare)
Wipro · 2021 — 2022Guided agents in reaching their objectives and performed lightweight training sessions to share product information and team updates. Offered mentorship across business operations while developing customer relationships and managing accounts. Served as the initial point of contact for patients via Phone, Email, and Chat, ensuring effective written and verbal communication while delivering strong customer service and sales skills to enhance customer interaction. Followed established Standard Operating Procedures diligently.Customer Support (Photowall)
3o-BPO · 2019 — 2020Managed customer accounts while fostering relationships. Addressed customer inquiries and promoted products and services effectively. Ensured timely creation and processing of orders within the scope of order management.Senior Customer/ Technical Support Agent (Gaming)
WitHelp · 2019 — 2019Handled customer inquiries through Email and Chat, adhering to business requirements. Followed established Standard Operating Procedures meticulously.Workforce
CLEAR Corporate Solutions PH Inc. · 2018 — 2019Provided daily rosters to clients and engaged with qualified candidates to meet client needs. Maintained and organized documentation for daily reporting.Customer/Technical Support Agent (Google)
Sykes Asia · 2016 — 2017Served as the initial point of contact for patients through Phone, Email, and Chat, developing customer relationships and managing accounts. Resolved customer issues while promoting products and services. Demonstrated effective written and verbal communication, exhibiting strong customer service and sales skills to enhance each customer engagement. Consistently adhered to Standard Operating Procedures.Customer/Technical Support Agent (Skype)
Convergys · 2015 — 2016Functioned as the first point of contact for patients via Live Chat. Exhibited strong communication skills in verbal interactions and provided excellent customer service while managing accounts. Followed all Standard Operating Procedures and developed customer relationships.Collection and Billing Specialist
Microtel Global Business Solution · 2013 — 2015Conducted outbound calls to investigate and source information using provided tools to find patients' details. Engaged in negotiations with insurance providers regarding client liabilities and processed billing based on gathered information.
Skills & Expertise
Education
- BS in Computer ScienceAccess Computer College · 2012 — 2014
Interested in this professional?
Sign in as an employer to save this profile or invite Rheeumarnie S. to a job.
Sign in as an employer