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Rhen M. — Mid-Level Airline Passenger Service Agent from Philippines

Rhen M.

Mid-Level Airline Passenger Service Agent

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rhen Mae W. is an Airline Management graduate from Indiana Aerospace University with hands-on experience in the aviation industry. From 2023 to 2026, Rhen Mae W. served as a Passenger Service Agent at MacroAsia Airport Services Corporation for JINAIR, where she managed key passenger processes such as check-in and baggage handling, gate operations, announcements, and resolved customer complaints. In 2025–2026, she also worked as a Ticketing Agent for JINAIR, overseeing booking, ticket sales, and responding to passenger inquiries. She completed extensive on-the-job training with both JINAIR and Toyota Lapu-Lapu, as well as cabin crew training focusing on abnormal procedures and in-flight medical emergencies. Recognized for academic excellence and leadership, Rhen Mae W. brings verified experience in passenger services and airline operations within the aviation and transportation sector.

Experience

  • Passenger Service Agent

    MacroAsia Airport Services Corporation-JINAIR · 2023 — 2026
    Conducted check-in procedures and managed baggage handling. Oversaw gate operations and made announcements. Assisted with arrival protocols and addressed customer complaints.
  • Airline Ticketing Agent

    JINAIR · 2025 — 2026
    Handled booking and ticket sales, focusing on reservation management. Provided customer service and addressed passenger inquiries.
  • JIN-AIR on-the-job Training

    Company not specified · 2023 — 2023
    Participated in a comprehensive on-the-job training program for a total of 600 hours.
  • Leadership Trainings

    Company not specified · 2019 — 2022
    Underwent various leadership training programs.
  • Career Pathway

    Company not specified · 2019 — 2022
    Studied topics related to airline management.
  • Hair and Make-up Training

    Company not specified · 2019 — 2022
    Completed training in hair and make-up skills.
  • First Basic Aid Training

    Company not specified · 2019 — 2022
    Attended basic aid training.
  • Cabin Crew Training

    Company not specified · 2019 — 2019
    Completed training covering abnormal and emergency procedures, in-flight medical emergencies, and flight demonstrations.
  • Toyota Lapu-lapu On-the-job Training

    Company not specified · 2019 — 2019
    Engaged in a practical training program lasting 250 hours.

Skills & Expertise

Education

  • Bachelor of Science in Airline Management
    Indiana Aerospace University · 2019 — 2023
  • Senior High School in Accountancy, Business and Management
    Indiana Aerospace University · 2017 — 2019
  • Junior High School
    Advance Institute of Technology, Inc. · 2016 — 2017
  • Junior High School
    Childworks Learning Center · 2013 — 2016

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