Rhenold G.
Mid-Level Customer Experience Specialist
Open to offersNew to PlatformAbout
Rhenold G. is an experienced professional with a background spanning customer service, technical support, and process optimization across the BPO, IT, and service industries. As a Customer Experience Representative at Conduent, Rhenold handled client communications, documented cases with detailed notes, and provided timely support for product updates. Previously, as a Process Executive at eClerx (formerly Personiv), Rhenold drove process efficiency by generating team workloads with PowerBI, automating data management in Google Sheets, and ensuring data integrity using Microsoft Excel and Outlook. Additional roles include technical troubleshooting as a Technical Support Representative at Convergys and hardware repair as a Computer Technician in the internet services sector. Rhenold holds a Bachelor of Computer Science/Information Technology from Asian College of Science and Technology and is fluent in English and Filipino.
Experience
Customer Experience Representative
Conduent · 2024 — 2026Addressed customer concerns and worked towards resolution. Maintained up-to-date knowledge of client updates and assisted customers with inquiries about these updates. Created detailed cases for each customer interaction to enable client reviews.Process Executive
eClerx (formerly known as Personiv) · 2017 — 2023Assessed call links for potential revenue generation and communicated findings to clients regarding products and services of interest. Compiled and summarized call data over specific periods to guide advertisement adjustments. Updated Excel sheets with categorized data to evaluate effective ad modes. Utilized Outlook for client communications to relay advertising updates. Managed team workload through PowerBI to ensure adequate recording assignments. Scrubbed data for opt-outs and sensitive information before distribution. Demonstrated autonomy in decision making in the absence of supervisors. Developed an automated Google sheet to enhance processing efficiency.Technical Support Representative
Convergys · 2014 — 2015Assisted customers with computer hardware issues and provided guidance on computer usage. Managed customer email correspondence and set up newly ordered PCs and laptops. Demonstrated empathy towards customer frustrations and Recommended computer accessories when necessary.Housekeeping Supervisor
SMS · 2013 — 2013Oversaw the cleanliness of designated areas and maintained team morale. Supervised team responsibilities and prepared monthly work tables for management submission. Handled payroll and generated monthly reports while providing updates to management about specific areas. Conducted minor decision-making and scheduled team assignments for optimal efficiency.Customer Service Representative (CSR)
NCO Group Manila · 2012 — 2012Managed incoming calls and addressed customer complaints. Documented account changes and fostered positive customer relationships.Computer Technician
Double Click Internet Cafe · 2009 — 2011Performed computer repairs and maintenance while serving customers. Handled profit and expenses management and prepared monthly financial reports.Measurement Technician
MicroSourcing Philippines Inc. · 2007 — 2007Utilized AutoCAD-based programs to measure roofs and ensured error checking on roof planes while meeting expected quotas.Data Encoder
COMELEC · 2005 — 2005Encoded personal information of registering voters and modified voter records for updates related to transfers or marriage.Purchasing Staff
Choryo · 2003 — 2004Identified specific metal types required for customer orders and sourced affordable materials without compromising quality. Managed material ordering and shipping to the warehouse.Service Crew
Jollibee Foods Corporation · 2001 — 2002Prepared food to precise cooking durations to prevent overcooking. Maintained cleanliness in the workstation and fulfilled customer quota.
Skills & Expertise
Education
- Bachelor of Computer Science/Information TechnologyAsian College of Science and Technology · — — 2003
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