Rhey M.

Diagnosed and resolved technical issues related to hosting, web servers, email, and DNS for clients. Communicated with customers via live-chat, email, phone, and ticketing systems to address hosting and website concerns. Managed various hosting environments, including shared hosting, VPS, cloud, and dedicated servers. Oversaw domain names and DNS records, performed domain registration and transfer tasks, and ensured proper DNS configuration. Handled setup and configuration of web and email servers, troubleshooted mail clients using IMAP, POP, and SMTP protocols, and administered server-side settings. Facilitated migrations for websites, email accounts, and services from other hosting providers. Monitored server stability, conducted system maintenance, applied security updates, and provided incident response. Conducted testing and bug reporting for new hosting services or features, participated in issue analysis, and assisted with implementing fixes. Followed up with customers and escalated cases as needed to ensure issue resolution. Proposed and implemented process improvements to streamline workflows, enhance service quality, and improve customer satisfaction.

Processed sales transactions using the POS system, managing cash cards, mobile payments, and returns. Maintained accuracy in scanning items, calculating totals, and providing receipts to customers.

Delivered support through phone, email, and chat, responding to inquiries about product usage, benefits, safety disclaimers, subscriptions, and order concerns. Supplied guidance on ketogenic supplements, detox formulas, and male enhancement products, ensuring information compliance. Managed escalated cases involving sensitive customer matters, adverse reaction reports, and policy disputes. Provided assistance to QA, Training, and Product teams by pinpointing product gaps, documenting recurring issues, and refining marketing and compliance messaging. Served as a resource to reduce escalations and assist with customer satisfaction improvements.

Supported safe vessel navigation and operational tasks during inter-island voyages while following maritime safety regulations. Executed deck operations such as line handling, mooring, anchoring, and lookout duties. Performed maintenance work including chipping, painting, cleaning, and rust removal on deck equipment and ship structures. Assisted with cargo loading, securing, unloading, and ensured proper stowage and safety compliance. Worked under the direction of the Bosun and Deck Officers during docking and maneuvering. Conducted safety inspections of life-saving and firefighting equipment. Participated in emergency drills and maintained cleanliness in assigned areas. Collaborated with crew members to promote efficient daily operations and adherence to maritime standards.