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Rhianne P. — Mid-Level Customer Service Specialist from Philippines

Rhianne P.

Mid-Level Customer Service Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Rhianne P. is an accomplished Customer Service Specialist with experience in both the gaming and financial sectors. At Yoozoo Games Philippines, Rhianne addressed and resolved game-relevant issues through various channels, including customer systems and forums, demonstrating adeptness in handling suggestions, complaints, and bugs effectively. As a Sales Associate and later as an Account Associate in renowned banks like Security Bank Corporation and Bank of Makati, Inc., respectively, she solicited accounts, maintained business relationships to enhance banking services, and managed loan transactions, ensuring accurate customer information. Rhianne's technical competencies include proficiency in Graphic Designing via Canva, Google Ad Manager, and utilizing Microsoft & Google Tools for administrative tasks. Her academic background in BSBA-Marketing Management from Rizal Technological University further complements her professional journey.

Experience

  • Ad Moderator

    GCash (Mynt – Globe Fintech Innovations, Inc.) · 2023 — 2026
    Implemented GCash advertising strategies while upholding high quality standards for ad inventory; performed administrative duties including email correspondence and organizing trackers and reports.

  • Customer Service Specialist

    Yoozoo Games Philippines · 2019 — 2023
    Addressed game-related issues through various channels including customer systems, forums, and email; managed and organized suggestions, complaints, and bugs.

  • Sales Associate

    Security Bank Corporation · 2017 — 2019
    Engaged in soliciting accounts within the designated region; fostered business relationships with clients to enhance banking services.

  • Account Associate

    Bank of Makati, Inc. · 2017 — 2019
    Oversaw and assisted in monitoring dues, payments, and loan transactions for business loan accounts; ensured accuracy and completeness of customer information.

Skills & Expertise

Account ManagementProject CoordinationAdvertisingCustomer ServiceSales

Education

  • BSBA-Marketing Management
    Rizal Technological University · 2017 — 2023

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