Rhica M.
Mid-Level Operations and Sales Support Specialist
Open to offersNew to PlatformAbout
Rhica Mae A. is an accomplished Administrative Officer with extensive experience in the SEAPAC region, serving organizations like EPIC Southeast Asia Inc. and ESCO PTE LTD. In her role at EPIC, she expertly managed operations for e-commerce giants Shopee and Lazada, overseeing product listings, inventory monitoring, and strategic inbound scheduling. She excelled in serving as the key liaison for regional external clients, ensuring efficient document exchange and project alignment. At ESCO, she cultivated strong client relationships, exceeded satisfaction KPIs, and managed a diverse portfolio of accounts. Notably, she implemented localized marketing campaigns, organized high-level events with partners such as Microsoft and Zoom, and deftly navigated international account management. Her ability to negotiate supplier contracts, resolve technical issues, and manage corporate banking functions showcases her adeptness in project management, organizational skills, and sales and technical proficiency, driving significant business growth and operational efficiency. Rhica Mae holds a Bachelor's degree in Entrepreneurship from the Nueva Ecija University of Science and Technology.
Experience
Administrative Officer
EPIC SOUTHEAST ASIA INC. · 2026 — 2026Oversaw operations for Shopee and Lazada in the SEAPAC region, focusing on product listing, inventory oversight, and inbound scheduling through Purchase Order management. Acted as the main point of contact for regional external clients to facilitate document exchange and project coordination. Handled corporate banking tasks, including check processing and financial documentation, while managing the CEO’s calendar and communications. Organized internal and external presentations and provided support for corporate events, planning, and documentation. Negotiated with suppliers for promotional discounts and addressed technical or logistical challenges to maintain supply chain continuity.Administrative Assistant and Onboarding & Compliance Officer
null · 2025 — 2026Supported administrative operations for a parent company and its subsidiaries while ensuring smooth business continuity and accurate record-keeping. Facilitated communication between technical teams in the U.S. and India to implement crucial partner strategies. Collaborated with legal counsel on contract drafting and addressing risk management.Sales Support Specialist
ESCO PTE LTD · 2025 — 2026Managed a variety of international and local accounts, achieving high levels of client satisfaction. Coordinated the comprehensive resolution of equipment issues by engaging with manufacturers and technical teams for prompt repairs. Worked alongside Project Sales to finalize equipment upgrades and proposed Preventive Maintenance Services and Managed Service contracts. Created detailed cost sheets, pricing proposals, and presentations to enhance the efficiency of the sales process.Marketing Coordinator (Regional)
null · 2023 — 2025Executed localized marketing and advertising efforts across specific regions to enhance brand visibility and achieve regional objectives. Planned and facilitated local promotional events and major corporate events in collaboration with partners such as Microsoft and Zoom. Conducted analysis of local market trends and competitor activities to tailor messaging for target demographics. Managed regional marketing resources and vendor relationships, overseeing invoice coding and budget management. Ensured alignment of marketing strategies with sales targets by coordinating efforts with regional teams.Authorization Representative
ALORICA TELESERVICES, INC. · 2022 — 2023Reviewed onsite technician reports to assess repair or replacement eligibility based on contract restrictions and policy guidelines. Handled over 200 calls daily, addressing customer inquiries and technical issues efficiently. Provided clear explanations of complex policy exclusions to clients and managed the ticket creation process for equipment replacements.Customer Service Representative
null · 2021 — 2022Addressed a wide range of customer complaints by delivering customized technical solutions. Evaluated technical data to assist onsite technicians in improving field service delivery.Secretary and Nursing Aid
BM MATERNITY AND LYING-IN CLINIC · 2020 — 2021Collected and accurately recorded patient information while ensuring confidentiality. Conducted administrative functions such as scheduling appointments and managing correspondence, while maintaining patient records. Coordinated effectively between healthcare providers and patients to facilitate smooth operations. Assisted midwives during emergencies, maintaining professionalism and observational acuity. Monitored vital signs, nutritional status, and potential complications for a patient load of 10 to 20 individuals weekly, promptly reporting anomalies to the midwife. Conducted and documented measurements of blood pressure, pulse, and weight with precision. Delivered compassionate bedside care, honoring patient well-being and integrity.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipNueva Ecija University of Science and Technology · 2015 — 2020
- High School DiplomaPutlod San Jose National High School · 2011 — 2015
- Elementary School DiplomaPutlod Elementary School · 2005 — 2011
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