Rhoda G.

Managed tenant inquiries and communications while screening and approving qualified tenants. Prepared lease agreements and conducted move-in and move-out inspections. Oversaw lease renewals and terminations, addressing tenant complaints and resolving disputes. Followed up on late rent payments, issued notices as necessary, and coordinated regular property maintenance. Responded to maintenance requests promptly and hired contractors/vendors as required. Ensured properties met safety and habitability standards, collected monthly rent, and tracked payments along with managing delinquent accounts. Provided monthly financial reports to property owners and assisted with expense tracking while maintaining detailed records. Ensured compliance with landlord-tenant laws and regulations and issued legal notices as needed. Assisted in evictions when necessary and kept property licenses and permits updated. Advertised vacant units on platforms like Zillow and Apartments.com, coordinated property showings and virtual tours, set competitive rental rates based on market research, and ensured units were rent-ready.

Supported various transactions, listings, client calls, and handled MLS management while assisting brokers and agents with system maintenance. Contributed to digital marketing efforts during this period.

Managed transaction processes, created marketing content, and oversaw social media activities along with advertising. Conducted data entry, client surveys, and graphic design tasks using Canva and Photoshop.

Engaged in cold calls targeting FSBO and expired listings while managing CRM activities and conducting client follow-ups.

Created and scheduled advertisements while overseeing social media and blog content management. Provided design support in Photoshop, handled administrative tasks, and coordinated with clients.

Developed targeted video advertisements, responded to inquiries, and engaged in lead generation activities.

Managed CRM systems, set appointments, and conducted email follow-ups for prospective home buyers and sellers.

Handled outbound sales tasks alongside CRM responsibilities.

Troubleshot customer issues involving devices and software while managing 160–190 calls per day in a high-volume call center.

Provided assistance to travelers regarding reservations, changes, and booking-related concerns.