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Rhoda B. — Mid-Level Operations Manager from Philippines

Rhoda B.

Mid-Level Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Rhoda B. is an experienced Operations Manager and Administrative Support Specialist, excelling in roles at Conectys PH and Peak Support LLC. With a career spanning over 15 years, she has demonstrated expertise in leading teams, managing performance, and coordinating business operations. During her tenure as a Team Manager and later as an Operations Manager at Conectys PH, she ensured that productivity goals and service standards were consistently met. She skillfully managed team schedules, provided coaching, and maintained operational reports. Rhoda also handled client communications and escalations with precision. Her tenure at TTEC further honed her leadership abilities, where she supported customer service teams and spearheaded performance tracking. Armed with a Bachelor of Science in Computer Engineering, Rhoda is proficient in CRM management, report preparation, and data tracking—key skills that drive operational excellence and improve customer service delivery.

Experience

  • Team Manager

    Peak Support LLC · 2025 — 2026
    Provided coaching and support to team members and managed the tracking of leads assigned to them. Prepared reports and communicated updates to management.

  • Operations Manager

    Conectys PH · 2023 — 2025
    Prepared reports and tracked key performance metrics, while providing updates to leadership and stakeholders. Maintained operational reports, performance dashboards, and documentation for management and client reviews. Managed CRM records and ensured accuracy in operational data and reports.

  • Team Manager

    Conectys PH · 2020 — 2023
    Oversaw daily performance and attendance of team members, ensuring consistent achievement of productivity goals and service standards. Coordinated daily operations and managed team schedules to support business needs. Offered regular coaching, feedback, and assistance for team member development.

  • Operations Supervisor

    TTEC · 2010 — 2019
    Led a team of customer service representatives to meet performance goals while delivering high-quality customer service. Monitored team performance, providing coaching and feedback to assist agents in resolving customer concerns and escalations. Prepared reports on key performance metrics in collaboration with management.

  • Assistant Team Lead

    TTEC · 2009 — 2010
    Handled escalations and managed issues and concerns in compliance with company policies. Provided mentorship to junior associates on best practices and their professional development.

  • Customer Service Representative

    TTEC · 2006 — 2009
    Resolved customer concerns effectively while maintaining high customer satisfaction and quality scores. Delivered support for wireless telecommunications services, including billing and account management. Maintained accurate customer records and documented all interactions in company systems.

Skills & Expertise

Customer Service and Admin Support

Education

  • Bachelor of Science in Computer Engineering
    Western Institute of Technology