Rhoda M.

Acted as the main point of contact for clients and internal teams, helping to clarify issues, gather requirements, and agree on resolution strategies. Delivered initial support for incidents and service requests by troubleshooting, categorizing, and directing tickets based on urgency and impact. Recorded incidents along with troubleshooting steps and resolutions to aid in faster future handling. Monitored open issues until closure, coordinating follow-ups with stakeholders to ensure timely progress. Engaged in outbound calls with carriers and customers to confirm details and service status. Analyzed financial data to produce accurate and timely reports that inform business decisions. Monitored trends and key performance indicators to enhance financial forecasting. Consolidated financial information from diverse sources to maintain data integrity. Generated monthly, quarterly, and ad-hoc financial reports for leadership and cross-functional teams. Recognized process gaps and proposed enhancements to increase reporting efficiency. Maintained and updated the team’s process documentation for clarity and ease of use.

Managed the preparation and processing of employment contracts for new hires, ensuring accuracy and completeness prior to release. Coordinated logistics for new-hire orientation to facilitate a smooth onboarding experience. Conducted follow-ups with applicants who missed scheduled steps and arranged rescheduling when necessary. Carried out initial screening interviews, documenting outcomes and recommendations for further review. Updated and sustained new-hire profiles in the HR database to ensure records were current and easily searchable.