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Rhodah M. — Mid-Level Customer Service Onboarding Specialist from Kenya

Rhodah M.

Mid-Level Customer Service Onboarding Specialist

Kenya 2-3 years
Open to offersNew to Platform
Languages
English
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About

Rhodah M. is a dedicated Customer Care - Onboarding Specialist with proven expertise in client engagement and support within the wellness technology and retail industries. At Mind-Body USA, Rhodah delivered real-time, high-quality support and managed over 200+ client onboardings in a single quarter, earning recognition as the #1 QA performer in Kenya and #3 globally for exceptional communication quality and client satisfaction. Her scope included resolving technical and billing inquiries, conducting end-to-end onboarding tailored to diverse business models, and collaborating cross-functionally with technical and account management teams. Previously, at Chasiant Enterprises, she enhanced customer experience as a Sales Representative & Receptionist, increasing walk-in sales by 15%. Rhodah is adept with CRM & ticketing tools, live chat and omnichannel support, and client onboarding & retention processes, and is fluent in English, Kiswahili, and Luhya.

Experience

  • Customer Service Agent

    CCI – Tatu City | Mindbody Campaign (USA) · 2024 — Present
    Supported customers globally through phone, email, and live chat on the Mindbody wellness platform, addressing technical issues, billing, and feature navigation. Guided new clients through onboarding processes, providing tailored walkthroughs and training to meet diverse business models and client needs. Managed inbound and outbound interactions using CRM systems and digital tools to document contacts, monitor service tickets, and handle follow-ups. Maintained ongoing client communication and updates to encourage engagement and reduce churn. Adapted communication style to suit different regions and collaborated with technical support and account management teams when escalation was needed.

  • Sales Representative & Receptionist

    Chasiant Enterprises · 2020 — 2024
    Handled front-desk operations by greeting clients, managing calls, scheduling appointments, and supporting walk-in visitors. Responded to customer inquiries, assessed needs, and suggested products or services tailored to client requirements. Maintained an orderly reception environment and represented company service standards. Facilitated communication between clients and internal departments, optimizing information flow and response efficiency.

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