Rhodalou G.
Junior Customer Service Specialist
Open to offersNew to PlatformAbout
Rhodalou G. is an accomplished independent contractor with a solid background in Business Process Outsourcing and over four years of experience managing comprehensive customer service operations. Her expertise encompasses remote and on-site environments, utilizing various tools like Salesforce CRM, Microsoft Applications, and Google Suite Applications to address complex issues and enhance customer satisfaction. Rhodalou’s professional journey includes impactful roles at GoHealth 360, Concentrix Philippines Inc., and Sitel Philippines Inc., where she managed healthcare benefits and B2B accounts, ensuring seamless operations. Her tenure at Sandoval-Dulay Law Firm further honed her organizational skills, involving tasks like drafting legal documents and managing confidential information. A recipient of accolades such as Top Representative and Customer's Champion, Rhodalou consistently achieves performance targets, driven by a solution-oriented mindset and dedication to excellence in service delivery.
Why hire me
I bring a combination of customer service, sales, lead generation, and appointment-setting experience that allows me to build strong relationships with customers while consistently achieving results. I communicate clearly, learn new systems quickly, and stay organized in fast-paced remote environments. I'm comfortable handling inbound and outbound calls, managing CRM systems, and providing professional support through phone, email, and chat. Beyond my skills, I have a strong work ethic, a positive attitude, and a commitment to continuous improvement. I take ownership of my responsibilities, adapt quickly to new challenges, and focus on delivering excellent customer experiences that contribute to business growth.
Experience
Customer Service Representative
GOHEALTH 360 · 2023 — PresentProvided care and assistance to patients with disabilities relating to their healthcare benefits and eligibility.Customer Care Representative
CONCENTRIX PHILIPPINES INC. · 2023 — 2023Managed a B2B account and oversaw document storage and shredding services for private and government entities across the United States.Customer Service Representative
SITEL PHILIPPINES INC. · 2018 — 2022Assisted members with insurance enrollment, processed their healthcare benefits, and ensured error-free transactions.Legal Secretary
SANDOVAL-DULAY LAW FIRM · 2016 — 2017Performed administrative duties including drafting legal documents, managing phone calls and emails, organizing files, and safeguarding confidential information.
Skills & Expertise
Education
- Bachelor of Science in LibraryBaguio Central University · 1999 — 2002
Photos
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