Rhodora Q.
Actively lookingNew to PlatformPortfolios
About
Rhodora Q. is an experienced Property/ and Housing Facilities Management professional with over a decade of operational and administrative expertise in hospitality and Royal Palace environments. Her professional history includes roles as a Customer Service Representative at ECE Contact Centers, an Operations Manager for QLR Boarding House, and a Villa-In-Charge & Housekeeping Supervisor at Za’abeel Palace in Dubai. She has managed executive-level schedules, coordinated cross-functional teams, and overseen maintenance and vendor relations for luxury facilities, including staff accommodations and hotels in the UAE. Rhodora is skilled in executive calendar management, complaint handling, vendor coordination, and budget oversight. Her technical proficiency includes tools such as Google Workspace, Dynamics 365, Slack, Zoho, and Five9. She holds a 4-year Bachelor’s in Customs Administration from the Philippine Maritime Institute.
Experience
Customer Service Representative
ECE Contact Centers · 2024 — 2025Managed incoming customer interactions via calls, chats, and emails regarding order statuses, exchanges, refunds, and general inquiries. Ensured high customer satisfaction by utilizing extensive product and service knowledge. Documented significant customer communications and followed up on inquiries as needed. Built relationships with customers through active listening and efficiently handled complaints while providing suitable solutions. Adhered to established communication guidelines and procedures.Boarding House Operations Manager
QLR Boarding House · 2022 — 2024Supervised all administrative tasks including budgeting, vendor management, maintenance scheduling, and ensuring compliance. Coordinated activities of contractors and conducted quality inspections while quickly addressing resident concerns. Achieved operational cost reductions while maintaining high levels of service and facility maintenance.Villa-In-Charge & Palace Housekeeping Supervisor
Za’abeel Palace · 2013 — 2022Oversaw daily executive operations within a Royal Palace and private villas, consistently ensuring high standards. Managed staff rosters, work schedules, and leave rotations for a diverse multinational team. Collaborated with Engineering, Procurement, and external contractors to oversee maintenance requests comprehensively. Handled purchase requisitions and managed inventory while coordinating with kitchen and logistics teams for smooth operations. Additionally acted as Staff Accommodation Supervisor, overseeing occupancy, safety systems, CCTV, and transportation for over 200 staff members.Staff Accommodation Supervisor
Cristal Salam and Cristal Hotel Abu Dhabi (Cristal Hotels & Resorts) · 2011 — 2012Managed three staff accommodation facilities, ensuring compliance with safety, hygiene, and AD EHSMS standards. Oversaw room assignments, welcomed new occupants, conducted monthly inspections, and monitored utilities. Coordinated preventive maintenance with Engineering and liaised with contractors and suppliers.Housekeeping, Training & EHSMS Coordinator
Cristal Hotel Abu Dhabi · 2009 — 2011Assisted the Quality Manager with organizing training sessions, audits, and ensuring HACCP compliance across all departments. Maintained training records, drafted internal communications, and coordinated meetings, including taking minutes. Planned cross-departmental social activities while managing administrative supplies and stationery.
Skills & Expertise
Education
- 4-year Bachelor's Degree in Customs AdministrationPhilippine Maritime Institute (PMI), Colleges · 1994 — 1998
Interested in this professional?
Sign in as an employer to save this profile or invite Rhodora Q. to a job.
Sign in as an employer