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Rhona P. — Mid-Level Technical Support Trainer from Philippines

Rhona P.

Mid-Level Technical Support Trainer

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishFilipino
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About

Rhona G., an experienced educator and customer service professional, has demonstrated a strong commitment to education and client support. She began her career as a Senior High School Teacher at STI College San Pablo and later at San Pablo Colleges, imparting English language skills to secondary education students. Transitioning into customer service, Rhona G. honed communication skills and customer interaction at TSD Global in Manila and advanced to a dual role of Customer Service Representative and Trainer II at Concentrix in Sta. Rosa, Laguna. Currently, she leverages her expertise as a Technical Support Representative at iQor. Her career progression highlights a blend of teaching and client-facing roles, aided by her proficiency in English and an understanding of technical support environments. Rhona has also broadened her skill set by attending seminars including English Skills Trainings and Basic Korean Language Literacy.

Experience

  • Technical Support Representative / Trainer II

    iQor · 2024 — Present
    Provided technical support to customers and developed training sessions for staff.
  • Customer Service Representative / Trainer II

    Concentrix Nuvali · 2021 — 2023
    Managed customer interactions and facilitated training for new representatives.
  • Customer Service Representative / Sales Associate

    Asurion · 2023 — 2023
    Engaged with customers to assist with sales and service inquiries.
  • Senior High School Teacher

    San Pablo Colleges · 2019 — 2020
    Focused on teaching and providing student guidance in secondary education.
  • Customer Service Representative

    TSD Global · 2020 — 2020
    Handled customer inquiries and provided assistance in a call center environment.
  • Senior High School Teacher

    STI College San Pablo · 2017 — 2019
    Employed in an educational setting, delivering lessons and instructional support.

Skills & Expertise

Education

  • Bachelor of Secondary Education Majorship: English
    Laguna State Polytechnic University · 2013 — 2017

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