Rhyz M.
Mid-Level Technical Support Specialist
Open to offersNew to PlatformAbout
Rhyz R. is an experienced Technical Support Representative with a background spanning telecommunications, IT managed services, electronics manufacturing, and business process outsourcing. At TTEC and Teleperformance PH in Cebu City, he provided technical assistance and account support for Verizon Fios and wireless customers, resolving issues related to hardware troubleshooting, software diagnosis, and service retention. His industry experience further includes roles as IT Manage Service Provider - Level 1 at JohnCruzIT in Australia, where he delivered remote support and coordinated ticket escalation for software, hardware, and networking concerns. At ChipMOS Technologies Inc. in Taiwan, he maintained and repaired production line testers and probers, focusing on system maintenance and optimization. Rhyz R.’s extensive career highlights hands-on expertise in documenting support cases, customer education on service options, and managing technical projects in R&D environments.
Experience
Technical Support RepresentaƟve (Fios)
TTEC · 2025 — 2026Assisted customers with technical issues associated with Verizon Fios services, such as internet connectivity, TV, and home phone. Engaged customers in troubleshooting physical devices, including routers, ONTs (Optical Network Terminals), set-top boxes, and home phones. Recorded customer inquiries and resolutions in the system while ensuring accurate documentation and timely follow-ups.Customer Expert (Retention)
Teleperformance PH · 2025 — 2025Managed interactions with customers contemplating service cancellations or downgrades. Employed negotiation and problem-solving skills to retain clients by proposing customized solutions, discounts, or alternative packages. Evaluated customer accounts to recommend better service options, bundles, or promotions.Customer Service RepresentaƟve II
TTEC · 2025 — 2025Handled inbound inquiries from Verizon wireless customers related to billing, service plans, technical support, and account management. Addressed concerns efficiently while ensuring a positive customer experience. Provided assistance with billing inquiries, payments, disputes, adjustments, and account modifications.Cleaner
QUAD Services Pty. Ltd. · 2022 — 2025Ensured premises met cleaning specifications and client satisfaction. Maintained high cleaning standards for assigned tasks while following instructions from the Site Supervisor or Leading Hand.IT Manage service provider - Level 1
JohnCruzIT · 2022 — 2024Delivered technical support through efficient ticket management and remote assistance. Diagnosed and resolved software, hardware, and network system issues in a timely manner. Coordinated with higher-level support teams for prompt issue escalation.Computer Technician
Computer Repairs Doctor · 2023 — 2024Performed hardware troubleshooting and repair, software installation, and system maintenance. Conducted data backup and recovery while ensuring thorough documentation and reporting.Technical Consultant
TechSupport.Ph Inc. · 2021 — 2022Conducted level two troubleshooting for application-related queries via phone or email. Handled software installations, database updates, software configuration, and printer device setup and connections. Updated case/ticket status using ServiceNow.Equipment Engineer
ChipMOS Technologies Inc. · 2011 — 2021Maintained and sustained all machines in the production line. Analyzed issues encountered in both Tester and Prober during production. Reviewed and analyzed test results for each finished wafer, ensuring prompt fixes to prevent recurrence.PM Engineer
ChipMOS Technologies Inc. · 2007 — 2010Executed preventive maintenance on Tester and Prober to ensure quality testing of wafers. Conducted AC/DC calibration of the V5400 Tester. Analyzed and repaired issues encountered during diagnostics while lubricating the Prober quarterly, semi-annually, and annually.Technical Support Staff (Project Lead)
Lexmark R&D · 2004 — 2007Served as the main contact for coordinators and developers. Delegated daily and weekly tasks to testers, and collected and familiarized with the latest testing data. Simulated end-user experiences of printer drivers on both Macintosh and Windows operating systems.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringAsian College of Technology Bulacao, Talisay City · — — 2004
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