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Rhyzen O. — Junior Insurance Operations Associate from Philippines

Rhyzen O.

Junior Insurance Operations Associate

Philippines 3-6 years
Open to offersNew to Platform
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About

Rhyzen L. is a dedicated Insurance Operations Associate who has contributed significantly to Accenture Inc. from May 2023 to April 2026. In this role, Rhyzen adeptly reviews and validates annuity applications, coordinates with financial advisors and brokers, and monitors policy issuance workflows to prevent delays. Rhyzen has also honed his skills as a Customer Service Representative at Sutherland Global Service, Telus International, and Teleperformance, where he managed customer interactions for telecommunications and ride-sharing services. He effectively handled customer inquiries and account adjustments while demonstrating strong capabilities in data entry, document review, and professional email communication. With a solid academic background earning a BSBA in Human Resource Development Management from the University of Makati, Rhyzen consistently showcases strong attention to detail, adaptability in high-volume processing environments, and a commitment to delivering exceptional client experiences.

Experience

  • Insurance Operations Associate

    Accenture Inc. · 2023 — 2026
    Review and validate new annuity applications to confirm all necessary documentation and suitability criteria are fulfilled. Facilitate communication with financial advisors, brokers, agents, and custodians regarding pending requirements and transaction statuses. Oversee policy issuance workflows and follow up on missing documentation to prevent processing delays.
  • Customer Service Representative

    Sutherland Global Service · 2022 — 2023
    Manage inbound and outbound customer service calls for telecommunications products and services. Support customers with billing inquiries, payment processing, and adjustments to accounts. Execute new account activations, upgrades, renewals, cancellations, and alterations to plans.
  • Customer Service Representative

    Telus International · 2022 — 2022
    Handle inbound and outbound customer support interactions for Uber Priority services targeting the US market. Address customer complaints related to fares, cancellations, delays, route disputes, and overall driver/rider experience.
  • Customer Service Representative

    Teleperformance · 2021 — 2022
    Assist with prepaid account inquiries and respond via hotline, chat, email, or social media. Provide support for SIM registration, load issues, promo activations, balance checks, and troubleshooting activities.

Skills & Expertise

Education

  • BSBA Major in Human Resource Development Management
    University of Makati · 2020 — 2024

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