Rianna N.

I bring a diverse background in customer service, sales, and quality assurance, supporting both US and UK accounts. I started as a Sales Advisor for Telco accounts, where I developed strong communication skills, handled customer inquiries, and helped clients choose the best plans and services based on their needs.

I then expanded my experience as a Customer and Technical Support Representative, assisting customers with billing, troubleshooting, and service-related concerns while ensuring a smooth and positive experience. As a Financial Sales Advisor (Virtual Assistant), I focused on guiding clients through financial solutions, building trust, and helping them make informed decisions.

In my role as a Quality Analyst, I supported team performance by monitoring calls, ensuring compliance with standards, and providing feedback to improve overall service quality.

I am detail-oriented, adaptable, and genuinely committed to helping customers while contributing to business growth.