Rica M.

Rica M. is an accomplished Customer Service Representative with experience in the telecom and international banking sectors. At Teleperformance from March to June 2022, she excelled in providing exceptional support to international clients by resolving billing, technical, and product-related inquiries, consistently maintaining high satisfaction levels. Subsequently, at Sykes from September to December 2022, she delivered comprehensive customer care for banking clients, expertly handling account management and transaction-related questions while ensuring a seamless customer experience. Her educational background includes senior high school at Arellano University and current college attendance at Far Eastern University. Rica's key strengths include critical thinking, effective communication, and the ability to work well under pressure, all complemented by diligent record-keeping following protocols.

Advertising-focused video creator skilled in CapCut, with a background in sales, customer service, and business ownership pre-pandemic. I have experience using CapCut and Canva to create short-form and promotional content for social media, including business ads and school projects. I use trends, storytelling, and audience insights to drive engagement. Creative, strategic, and results-driven with strong communication skills.