Rica M.
Mid-Level Store Operations Manager
Open to offersNew to PlatformAbout
Rica M. is an experienced professional with over 7 years in operations management, administrative support, and client service across retail and AI data industries in the Philippines. As Store Operations Manager at Hard Discount Philippines and Alfamart Marketing Philippines, Rica M. implemented workflow coordination and process optimization, driving efficiency gains of up to 25% and increasing revenue and brand familiarity through structured reporting and targeted campaigns. In her role as an AI Data Annotator Specialist at Telus International, she applied rigorous data entry and database management practices, achieving 99% data accuracy and improving dataset reliability by 30%. Proficient in reporting, calendar and email management, and using platforms such as Microsoft Office, Google Workspace, and project management tools, Rica M. has a proven record in boosting productivity, reducing discrepancies, and providing valuable operational support in both remote and on-site environments.
Experience
AI Data Annotator Specialist
Telus International · 2025 — 2026Reviewed and assessed large amounts of digital content, ensuring 99% accuracy while adhering to quality standards. Followed detailed project guidelines to maintain compliance with data integrity requirements. Independently managed tasks in a remote setting, achieving 98% of productivity targets and meeting all deadlines. Conducted quality checks and applied corrections to enhance overall dataset reliability by 30%.Store Operations Manager
Hard Discount Philippines · 2024 — 2024Coordinated daily branch tasks to achieve 95% on-time completion through effective planning. Generated sales and operational reports that informed strategic decisions, contributing to 20% revenue growth. Monitored key performance indicators and enacted improvements to enhance team efficiency by 25%. Managed cash flow, recordkeeping, and administrative processes, reducing discrepancies by 30%. Streamlined invoice processing by automating data extraction and approval routing, resulting in reduced payment cycles by 25% and freeing up over 50 hours weekly.Store Operations Manager
Alfamart Marketing Philippines · 2018 — 2024Oversaw branch operations, achieving 95% efficiency across all tasks. Provided leadership and training to team members, boosting productivity and customer satisfaction by 20%. Developed structured reporting systems for sales and inventory, enhancing decision-making accuracy by 30%. Created a communication protocol between departments, which improved response times by 50% and supported a 98% compliance rate with audit requirements across the company. Executed marketing campaigns and incentive programs, resulting in a 10% increase in recurring visits and brand awareness.
Skills & Expertise
Education
- Bachelor of Science in EntrepreneurshipLaguna University · 2015 — 2017
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