Rica J.

Rica Joy A. is a dedicated Customer Service & Sales Support Professional known for her exceptional proficiency in handling complex tasks across the US Healthcare and Australian sales support sectors. With a strong educational background in Industrial Technology and Food Preparation Services Management, she has harnessed her skills in Customer Service, Cold Calling, and precise CRM Systems management. Her role as an Appointment Setter/Customer Support Associate for CompliancePh involved executing lead generation campaigns using outbound cold calling and LinkedIn outreach, where she maintained a remarkable 99% accuracy rate in CRM data entry. In her previous tenure as a Customer Service Representative at Ibex, she managed end-to-end inquiries on healthcare insurance while strictly adhering to HIPAA compliance. Her experience also encompasses retail operations as a Cashier/Barista at Brewhol Cafe, where she effectively managed POS systems and inventory. Her ability to combine administrative precision with multi-channel customer relations positions her as a resourceful asset in any organization.