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Ricalyn J. — Junior Customer Service Representative from Philippines

Ricalyn J.

Junior Customer Service Representative

Philippines 1-2 years
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About

Ricalyn Joy D. is an experienced professional with over a decade of diversified experience spanning roles in customer service, administration, warehousing, and accounting. Most recently, she worked as a Customer Service Representative at Magellan Solutions, where she excelled in handling inquiries and complaints, developing strong customer relationships, and providing efficient solutions. Prior to this, at Belmax Trading, she took on the role of Admin Staff, focusing on timekeeping, document routing, and payroll management. Her career started in the retail sector at Home Beauty Exclusive, where she honed her abilities as a Cashier, expertly managing sales transactions and customer interactions. Holding a Bachelor of Science in Business Administration majoring in Management from the University of the East, she brings a wealth of knowledge and proficiency in basic computer operations to her roles. Her early experience at Farid Garments Manufacturing as an Accounting Clerk further complements her strong foundation in payroll and inventory management.

Experience

  • Customer Service Representative

    MAGELLAN SOLUTIONS · 2023 — 2025
    Responded to customer inquiries via phone calls and emails, addressing questions and concerns. Handled and resolved complaints while providing information about products and services. Maintained positive customer relations through effective communication and follow-up.
  • Admin Staff

    BELMAX TRADING · 2022 — 2023
    Managed weekly timekeeping records for employees and facilitated the routing of documents. Monitored office supplies and ensured timely release. Oversaw billing and accounts payable, deposited client payments, and handled employee payroll and government mandates. Conducted all necessary clerical tasks.
  • Warehouse Staff

    BELMAX TRADING · 2021 — 2022
    Performed various warehouse tasks, including labeling products and assembling items for delivery. Responsible for invoicing, issuing receipts, and managing collections. Prepared orders and coordinated delivery schedules while addressing store-related issues. Conducted inventory reporting and reordering, filed documents, and handled customer orders.
  • Cashier

    HOME BEAUTY EXCLUSIVE (HBC) · 2006 — 2010
    Welcomed customers, addressing inquiries and assisting them in locating items. Operated cash registers and electronic devices while ensuring accuracy in transactions. Processed payments, refunds, and exchanges, and maintained a clean workplace following store procedures.
  • Accounting Clerk (Payroll and Inventory)

    FARID GARMENTS MANUFACTURING · 2004 — 2005
    Managed payroll data by gathering, calculating, and entering information. Compiled reports on earnings and deductions while calculating payroll liabilities. Resolved discrepancies, provided information upon request, and maintained confidentiality in payroll operations.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration
    University of the East- Caloocan · 1999 — 2004
  • Secondary Education
    Looc National High School · 1995 — 1999
  • Primary Education
    Looc Central School · 1988 — 1995

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