Ricardo J.

Ricardo Jr G. has extensive experience in business intelligence and operational roles, primarily within the international customer service industry. As a Business Intelligence Analyst at Teleperformance from May 2022 to November 2024, he was responsible for updating and sending crucial reports to executives and communicating updates on shipments to carriers and customers. Prior to this, he held multiple positions at the same company, including Login Admin and Mission Control Analyst, where he maintained hierarchy files, managed employee information, and prepared detailed operational reports. Ricardo began his career as a Customer Service Representative from 2019 to 2021, focusing on resolving fraud and non-fraud transaction disputes for US-based customers. Currently, he serves as a Logistics Coordinator at Slingshot, where he updates and prepares reports to enhance operational efficiency. His expertise includes proficiency in MS PowerPoint, MS Excel, Xero, and Canva.