RICHARD D.
Mid-Level Information Technology Supervisor
Open to offersNew to PlatformAbout
Richard D. is an accomplished Information Technology Supervisor with extensive experience in IT operations, technical support, and network administration. Holding a Bachelor's degree in Information Technology from Angeles University Foundation, he has worked with leading organizations such as Infosys BPM, Tata Consultancy Services, and the Philippine Disaster Resilience Foundation. His professional journey includes substantial roles in overseeing IT operations, administering servers and cloud services like Microsoft 365 and Google Workspace, and enforcing IT policies and security guidelines. Richard excels in IT operations management and technical support, contributing to projects that involve user platform migrations, process standardization, and cost-effective technology solutions. His strategic negotiation skills have resulted in significant cost-savings through optimized vendor contracts. Richard's leadership is instrumental in driving efficiency and delivering high-quality, user-focused technology solutions.
Experience
Information Technology Supervisor
Philippine Disaster Resilience Foundation · 2025 — 2025Oversaw daily IT operations, provided technical support for hardware, software, and network issues, and administered servers, Active Directory, shared drives, and cloud services including Microsoft 365 and Google Workspace.Information Technology Supervisor
Infosys BPM · 2022 — 2025Oversaw daily IT operations while offering technical assistance for hardware, software, and network challenges. Managed servers, Active Directory, shared drives, and cloud solutions such as Microsoft 365 and Google Workspace.Information Technology Supervisor
Tata Consultancy Services · 2015 — 2022Directed daily IT operations, addressing hardware, software, and network technical support. Administered servers, Active Directory, shared drives, and cloud services including Microsoft 365 and Google Workspace.IT Support Staff
Sutherland Global Services & Acquire Asia · 2013 — 2015Provided technical support to users, resolved issues, and installed hardware and software configurations. Managed network operations while recommending upgrades to ensure secure and efficient performance.Incident Management Support
Atos Information Technology · 2011 — 2013Managed the lifecycle of unplanned interruptions, malfunctions, and quality reductions related to IT services. Followed incident management protocols to restore IT services to normal operation promptly.
Skills & Expertise
Education
- Bachelor’s Degree in Information TechnologyAngeles University Foundation · 2002 — 2006